Sometimes when connecting to library resources from off-campus, you may encounter unexpected errors–the content you are looking for may appear to be unavailable, you may see an error message, or simply see an unfamiliar or confusing webpage.
When this occurs, a good rule of thumb is to clear your browser cache, then close your browser and start again. Below are brief explanations on how to clear the cache for the most commonly used web browsers: Google Chrome, Firefox, Internet Explorer and Safari.
- From the Menu button in the upper-right corner of the Chrome window, choose More Tools > Clear browsing data.
- Select the period of time you wish to delete cached information using the Obliterate the following items from drop down menu. From there, you can choose Cached images and files.
- Select the Clear browsing data button, and Chrome will clear your cache.
- Click the menu button and choose .
- Select the panel.
- Click on the Network tab.
- In the Cached Web Content section, click
- Select Tools (via the Gear Icon) > Safety > Delete browsing history.
- Make sure to uncheck Preserve Favorites website data.
- Check both Temporary Internet Files and Cookies.
- Click Delete.
- Click Safari in the upper left hand side of your screen.
- In the menu that appears, click Preferences.
- In the window that appears, click the Privacy tab.
- Click the button Remove All Website Data.
- Click Remove Now in the pop up window that appears.