Submitting a work order has never been easier!

This year, campus-wide, all resident students are able to submit work order requests through text message.  If you are encountering a non-urgent issue in your room that needs attention by our Facilities Management department, you can send your request through your cell phone!

Here’s what a resident needs to know before using this convenient reporting system –

  • The work order number should ONLY be used for non-urgent facilities issues in your room (a drippy faucet, a burnt out light, etc…)
  • Although you can submit a work order any time of day, the Residence Hall Director of the building only accesses the submitted work orders between 8:45 am and 4:45 pm, Monday through Friday.  Our staff make every effort to check this report at least twice a day, when they first report to the office and in the afternoon.
  • Do not use the work order number in the event of a serious facilities emergency (any time where the safety of the student or a structure is in danger).  Any facilities emergencies should be reported to your front desk staff immediately, who will report it to the appropriate Housing and Residence Life, Facilities Management and/or Public Safety staff.
  • In Ora and Turrell Manor, between 9 am and 5 pm, Facilities emergencies should be reported to RHD Katelyn Conroy at 973-761-9020.  After 5 PM, students should call Public Safety at 973-761-9300.  After 8 PM, they can report the emergency to the RA on duty.

The HRL staff member will receive your message, submit a formal work order to Facilities Management, who then dispatch their staff to address your work order.

Any other questions, comments or concerns regarding your experience in our residence halls should be discussed, in person, with the Residence Hall Director or Residence Coordinator of your building, available in their offices between 8:45 am and 4:45 pm on weekdays.  You can also speak to the Resident Assistant on your floor or the Resident Assistants on duty, who are available starting at 8 pm every night until 9 am the next morning, Monday through Friday, and 24 hours during the weekend.

Work orders should be submitted to the number associated with your residence hall –

Aquinas- 973-996-8192

Boland- 973-913-5832

Complex- 973.913.4511

Turrell and Ora Manors- 973-913-5281

Xavier – 973-657-2146

In the text message, include your name, room number and a specific description of the issue.

We remind you that this number will not put you in direct contact with a member of Housing and Residence Life staff.  Do not call this number.  Do not submit a text message to this number if it is a serious facilities emergency that needs an immediate resolution.  Do not submit a text message to this number if you are experiencing a noise complaint, roommate conflict, or other issue associated with your residential experience.  We want you to discuss these things in person with a member of HRL staff.

 

HBO Go is BACK for all resident students!

Housing and Residence Life is excited to announce that we will continue to offer HBO Go streaming service, for free, to all of our resident students.

Earlier in the semester, all resident students received an E-mail informing them how to access their favorite streaming shows through the HBO Go app.

If you missed it, check out the image below to start watching your favorite TV shows and movies now!

 

Occupancy Verifications: Why is my RA asking me to sign this spreadsheet?

Twice in the fall semester and once in the spring semester, your RA will come around to your room and ask you to sign a large roster acknowledging that you are, indeed, living where our software says you’re supposed to be living.  But why?

These rosters, called “Verifications” are crucial to assuring accurate billing of your student account. They also serve as a back-up roster to see if anyone has taken it upon themselves to switch rooms without permission. (Note: students who are found to have changed rooms without going through the proper HRL process will be held judicially responsible.)  For safety’s sake, it’s so important that we know who’s supposed to be in which bed.  If there were ever an emergency in your room, we’d need to know exactly who we’re looking for.

Sometimes there’s a bonus question on verifications.  This time we’re asking if you plan to return to housing for the Spring 2017 semester.  While your answer to this question isn’t contractual or binding for next semester, it helps us plan for how many vacant beds we can expect to offer to incoming transfers or January admitted students.

Thanks for signing verifications, and thanks to the RAs who get them completed in such a quick turnaround!

Room assignment emails are coming!

We’re pleased to say that we’re typing and clicking away at our computers to get assignment letters out this week. Unlike past years, this year students can expect their assignment letters and parking permits for move-in day right in their emails. The email will also contain more useful information, such as links to linen vendors and a packing list for college.

Students will find out their residence hall, room, and roommate(s’) name(s) in this email. We encourage students to contact each other and discuss living together. It’s also a good idea to talk about roommate expectations as well as decide who wants to bring what for sharing.

HRL will not be accepting roommate change requests as we believe college is all about learning through different people’s experiences. Remember, roommates don’t have to be the best of friends, but rather just a respectful relationship.

Keep your eyes on your email…it’ll be there soon!