This year, campus-wide, all resident students are able to submit work order requests through text message. If you are encountering a non-urgent issue in your room that needs attention by our Facilities Management department, you can send your request through your cell phone!
Here’s what a resident needs to know before using this convenient reporting system –
- The work order number should ONLY be used for non-urgent facilities issues in your room (a drippy faucet, a burnt out light, etc…)
- Although you can submit a work order any time of day, the Residence Hall Director of the building only accesses the submitted work orders between 8:45 am and 4:45 pm, Monday through Friday. Our staff make every effort to check this report at least twice a day, when they first report to the office and in the afternoon.
- Do not use the work order number in the event of a serious facilities emergency (any time where the safety of the student or a structure is in danger). Any facilities emergencies should be reported to your front desk staff immediately, who will report it to the appropriate Housing and Residence Life, Facilities Management and/or Public Safety staff.
- In Ora and Turrell Manor, between 9 am and 5 pm, Facilities emergencies should be reported to RHD Katelyn Conroy at 973-761-9020. After 5 PM, students should call Public Safety at 973-761-9300. After 8 PM, they can report the emergency to the RA on duty.
The HRL staff member will receive your message, submit a formal work order to Facilities Management, who then dispatch their staff to address your work order.
Any other questions, comments or concerns regarding your experience in our residence halls should be discussed, in person, with the Residence Hall Director or Residence Coordinator of your building, available in their offices between 8:45 am and 4:45 pm on weekdays. You can also speak to the Resident Assistant on your floor or the Resident Assistants on duty, who are available starting at 8 pm every night until 9 am the next morning, Monday through Friday, and 24 hours during the weekend.
Work orders should be submitted to the number associated with your residence hall –
Turrell and Ora Manors- 973-913-5281
Xavier – 973-657-2146
In the text message, include your name, room number and a specific description of the issue.
We remind you that this number will not put you in direct contact with a member of Housing and Residence Life staff. Do not call this number. Do not submit a text message to this number if it is a serious facilities emergency that needs an immediate resolution. Do not submit a text message to this number if you are experiencing a noise complaint, roommate conflict, or other issue associated with your residential experience. We want you to discuss these things in person with a member of HRL staff.