IRS Plans to Overhaul Arcane Tech With New Funds
While the Agency has big plans for the coming years, Yellen touted a handful of smaller but still ambitious changes that will be implemented in the next filing season. The IRS expects to triple the amount of taxpayers who are assisted in-person support centers, ensure that nearly 80% of callers reach an employee (a jump from around 15%), and enable taxpayers to receive and respond to notices online.
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