In the professional work environment, e-mail is a work tool and is considered to be an important way to communicate about and document work performed by members of the organization. When writing or sending e-mails, proper spelling, punctuation, capitalization and grammar should be used at all times; abbreviations, symbols or phrases acceptable in personal text or information messaging are not to be used. Avoid smiley faces and other symbols and never use slang, or what might be seen as inappropriate language. Be aware that text in all capital letters indicates that the sender is “shouting” at the receiver, so avoid using all upper case as well as all lower case letters in e-mails.
For sample letters, check the “Career Guide” or reach out to a career advisor at The Career Center.