Java Update Causing Problems With Some IT Services

Summary:  On Tuesday, January 14, Oracle released Java Version 7 update 51. This version does NOT currently work with Banner INB. If you use Banner INB, please do NOT upgrade to Java 7 update 51 if prompted by your computer.  If you are a Banner INB user and Java has already updated to Java 7 update 51 on your computer, please uninstall all versions of Java on your computer and go to Banner INB; Banner will then re-install Java on your computer.  When Java finishes installing, you may be prompted by Oracle to verify your version; if this happens, please close the Window without verifying the version or updating your computer to Java 7 update 51.  For assistance with this issue, please call the Technology Service Desk at 972-275-2222.

To the University community:

Java is a program that is used by many Web sites to provide the ability to interact with information on the Web.  This Monday, January 13, Kronos was upgraded, and as part of this upgrade, Kronos requires Java version 7 update 45 to work.  If Kronos detects you have an older version of Java, it will update your computer to Java 7 update 45.  This version of Java works with Banner INB.

On Tuesday, January 14, Oracle released Java 7 update 51. Normally, users should update Java to the latest version for security reasons.  Unfortunately, Java 7 update 51 does not currently work with Banner INB.

If you go to the Kronos Web site and it updates Java on your computer, you will be prompted by Oracle to verify your Java version.  If you are a Banner INB user, please close this Window without verifying your version or upgrading your version of Java to the latest version, since Java Version 7 update 51 does not currently work with INB.

If Java has already updated to Java 7 update 51 and you are having problems with Banner INB or other services, uninstall all versions of Java on your computer and let Banner INB or Kronos re-install Java. Note that if after installing Java you are prompted by Oracle to verify or update Java, please close this Window without verifying or further updating Java. If you have any questions about this process, or would like to have a PC Technician assist you with this process, please call the Technology Service Desk at 973-275-2222 for assistance.

Ellucian released a patch for Banner yesterday that will allow Banner INB to work with Java 7.0 update 51.  University IT Services has started testing this patch today.  We hope to have an update to the community on this issue next week.

2 thoughts on “Java Update Causing Problems With Some IT Services”

  1. We had also problems with our application after 51 update. Since we wanted to by all the time up to date because of security. We stayed by previous version and later moved to Java 8.

  2. Java Verify failure unable to Configure Java Control Panel does not open ( Fix : )
    this is a regular ( windows 7 bug related ) problem after successful installation of Java ( jre ) and fresh installation of Windows7 64bit or 32bit on my laptop or desktop. what worked perfectly for me was setting COMPATIBILITYMODE=WINDOWSNT to make windows launch the JP2LAUNCHER.EXE and JAVAW.EXE files properly.
    jp2launcher.exe windowsNT compatibility solves Java Verify failure problem at https://www.java.com/en/download/installed.jsp
    javaw.exe windowsNT compatibility solves unable to open or Configure Java Control Panel problem.

    * search for JAVAW.EXE inside c:\program files\java\….\bin
    or c:\program files(x86)\java\…..\bin\
    * right-click mouse on JAVAW application icon logo
    * click PROPERTIES
    * click COMPATIBILITY
    * tick the checkbox at COMPATIBILITY MODE
    * choose WINDOWS NT service pack
    * click APPLY or click OK
    Now, the Configure Java Control Panel will start opening and working.

    * search for JP2LAUNCHER.EXE inside c:\program files\java\….\bin
    or c:\program files(x86)\java\…..\bin\
    * right-click mouse on JP2LAUNCHER
    * click PROPERTIES
    * click COMPATIBILITY
    * tick the checkbox at COMPATIBILITY MODE
    * choose WINDOWS NT service pack
    * click APPLY or click OK
    Now, the Verify Java will be successful at https://www.java.com/en/download/installed.jsp

    if we find 2 or 3 versions of JP2LAUNCHER and JAVAW when we search, then we must repeat the above for all of them.

    in the Configure Java Control Panel Advanced tab we can set “Do not check” certificate revocation and disable security verification. and in the Security tab we may Edit Site List… for the Exception Site List ( add URLs to unblock sites )

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