Instructional Design Newsletter – December 2015

Instructional Design Newsletter 2015 December http://blogs.shu.edu/technology/category/newsletter 2015 December | Instructional Design Newsletter (pdf) Upcoming CTC Workshops   Successful Launch of Upgraded University Portal On October 19 the University portal was upgraded to the latest version of its Luminis infrastructure and for… Continue Reading »

Instructional Design Newsletter 2015 December http://blogs.shu.edu/technology/category/newsletter 2015 December | Instructional Design Newsletter (pdf) Upcoming CTC Workshops   Successful Launch of Upgraded University Portal On October 19 the University portal was upgraded to the latest version of its Luminis infrastructure and for... Continue Reading »

Banner Downtime on May 3

The Banner system will be upgraded this Sunday, May 3, from 6 a.m. to 4 p.m. During this time, Banner and all Banner applications such as Banner Self-Service, Banner Reports, etc. will be inaccessible.  Please schedule your work accordingly. The… Continue Reading »

The Banner system will be upgraded this Sunday, May 3, from 6 a.m. to 4 p.m. During this time, Banner and all Banner applications such as Banner Self-Service, Banner Reports, etc. will be inaccessible.  Please schedule your work accordingly. The... Continue Reading »

Single Sign On Updated

Seton Hall University’s Single sign on provider (Okta) has released an updated end user experience. The design improvements allow for better app organization, faster access to apps, and enhanced customization – all to better suit your work style and preferences…. Continue Reading »

Seton Hall University’s Single sign on provider (Okta) has released an updated end user experience. The design improvements allow for better app organization, faster access to apps, and enhanced customization – all to better suit your work style and preferences.... Continue Reading »

Internet Service Outages This Morning

This morning around 10AM Level3, the University’s Internet Service Provider (ISP), began experiencing a regional “degradation of service” due to equipment failure in its NYC data center.  As a result, the University experienced a complete Internet outage from approximately 10:00 … Continue reading

This morning around 10AM Level3, the University’s Internet Service Provider (ISP), began experiencing a regional “degradation of service” due to equipment failure in its NYC data center.  As a result, the University experienced a complete Internet outage from approximately 10:00 AM until approximately 11:45 AM.  During this time, users on campus were not able to access the University’s Web site, and users off campus were not able to access University services, including PirateNet, email and Banner.

Partial service has now been restored to all of Level3′s NYC regional customers. Level3 is continuing to work to restore full service. In the meantime, the University may experience a slower than usual Internet connection.

Update 10/19/2013, 8:00 PM: Level 3 reports the issues that affected Internet service in the NYC region this morning have been resolved.  For more information see, for example, this post in the WSJ:

http://online.wsj.com/news/articles/SB10001424052702304864504579145813698584246
“Internet users from Brooklyn to Philadelphia suffered slow to nonexistent service Saturday after equipment at a New York-area network hub broke down, disrupting service for several hours.”

Brief PirateNet Interruption This Afternoon

This afternoon at approximately 4:30 PM a vendor performing a routine upgrade to the network load balancer inadvertently disconnected the PirateNet (Banner Luminus) servers from the campus network. The “crash protection” page providing links to email, Blackboard and Banner Self … Continue reading

This afternoon at approximately 4:30 PM a vendor performing a routine upgrade to the network load balancer inadvertently disconnected the PirateNet (Banner Luminus) servers from the campus network. The “crash protection” page providing links to email, Blackboard and Banner Self Service was put up at approximately 5:00 PM, and full services were restored at approximately 5:45 PM.  IT Services apologizes for any inconvenience this brief service interruption caused.

IT service interruptions this morning between 10:30 AM and 11:00 AM

This morning (Monday, September 23rd) between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As … Continue reading

This morning (Monday, September 23rd) between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

As always, if you experience any problems using SHU’s IT services, please call the Technology Service Desk at 973-275-2222.

Reminder: Student Email Upgrade This Weekend

This is a reminder that student email will be upgraded this weekend.  Unlike the upgrade from Microsoft Live@EDU to Microsoft Office365, this upgrade will not require any service outage; student email will be available throughout the upgrade.  Some new features … Continue reading

This is a reminder that student email will be upgraded this weekend.  Unlike the upgrade from Microsoft Live@EDU to Microsoft Office365, this upgrade will not require any service outage; student email will be available throughout the upgrade.  Some new features of Office365 will be released in this new version, however, including a new file sharing service and collaboration space, SkyDrive Pro, and a new video conferencing service, Lync.  A full description of these new services can be found on the University’s Office365 Web page at:

http://www.shu.edu/offices/technology/office365/

IT Summer 2013 Maintenance Schedule

Each year University IT Services schedules major systems upgrades and maintenance in early August.  Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School.  University … Continue reading

Each year University IT Services schedules major systems upgrades and maintenance in early August.  Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School.  University IT Services is planning this summer’s maintenance for the following times.

Friday, August 2, 6:00 PM – Saturday, August 3, 7:00 AM

The campus firewall and other network components will be upgraded beginning Friday, August 2, at 6:00 PM.  This work is scheduled to be completed by 7:00 AM the morning of Saturday, August 3. During this time there will be two brief (less than one hour) periods when the campus Internet connection is off line.  During these periods there will be no access to IT services from off campus.  There may be other interruptions to campus network services during this time.  Please plan your work accordingly.

Saturday, August 10, 12:00 Midnight – Sunday, August 18, 7:00 AM

This week is designated for IT maintenance.  During this time most systems will be up most of the time.  Moreover, IT Services will attempt to alert the University community when systems will be down.  Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

At this time University IT Services is scheduling maintenance and upgrades to the Banner servers that will require Banner to be offline.  The current schedule is for Banner to be off line Saturday, August 10, from 7:00 AM – 5:00 PM.  These times may be adjusted depending on the availability of resources as well as other activities taking place on campus.

Please call the Technology Service Desk if you have any work or events planned during these maintenance windows that will require IT Services to adjust the maintenance schedule.  IT Services will make every effort to accommodate scheduled activities while ensuring that our IT systems are up to date and as secure and reliable as possible.

Dr. Stephen G. Landry, CIO

IT Systems Maintenance on June 2, 2013

University IT Services will be upgrading the network in the data center during the scheduled systems maintenance on Sunday morning, June 2, from 12:00 Midnight to 7:00 AM.  The campus network, University Web site, student email and the Blackboard Learning … Continue reading

University IT Services will be upgrading the network in the data center during the scheduled systems maintenance on Sunday morning, June 2, from 12:00 Midnight to 7:00 AM.  The campus network, University Web site, student email and the Blackboard Learning System will not be affected by this upgrade.  All other systems will be off line during this upgrade.  Please plan your work accordingly.

PirateNet Problems This Afternoon (Fri., 4/26)

This afternoon around 3:00 PM routine maintenance on the PirateNet portal inadvertently caused some performance problems with the PirateNet servers.  Blackboard and email access were unaffected by this maintenance, but users saw some intermittent error messages when accessing other services, … Continue reading

This afternoon around 3:00 PM routine maintenance on the PirateNet portal inadvertently caused some performance problems with the PirateNet servers.  Blackboard and email access were unaffected by this maintenance, but users saw some intermittent error messages when accessing other services, such as Self Service Banner, Kronos time management or Cognos reports.  This issue was resolved by 4:00 PM.

Stephen Landry, CIO