Prompts for CAPTCHA when doing Google searches

While attempting to perform a Google.com search, you may be prompted from time to time to enter a keyword or key-phrase in order to continue to your search result. Upon entering the requested character(s) you should then be allowed to… Continue Reading »

While attempting to perform a Google.com search, you may be prompted from time to time to enter a keyword or key-phrase in order to continue to your search result. Upon entering the requested character(s) you should then be allowed to... Continue Reading »

Single Sign On Updated

Seton Hall University’s Single sign on provider (Okta) has released an updated end user experience. The design improvements allow for better app organization, faster access to apps, and enhanced customization – all to better suit your work style and preferences…. Continue Reading »

Seton Hall University’s Single sign on provider (Okta) has released an updated end user experience. The design improvements allow for better app organization, faster access to apps, and enhanced customization – all to better suit your work style and preferences.... Continue Reading »

Important Information for Lenovo Helix Users: Update Your Wireless Driver for Improved Network Performance

University IT Services has received reports that some students and faculty with the Lenovo ThinkPad Helix are experiencing problems connecting to the University’s wireless network. This seems to occur most frequently in areas of the residence halls, but IT Services … Continue reading

University IT Services has received reports that some students and faculty with the Lenovo ThinkPad Helix are experiencing problems connecting to the University’s wireless network. This seems to occur most frequently in areas of the residence halls, but IT Services has received a few reports of wireless problems with the Helix in classrooms and faculty offices as well.

Working with Lenovo and Intel, the University has obtained a new driver for the wireless cards in the Helix and will push out an update to all devices.  This new wireless driver will increase the power and range of the wireless radio in the Lenovo Helix.  We believe it will fix any issues you might be having with wireless on your Helix. On Wednesday, November 13, University IT Services will send all Lenovo Helix users an email with instructions for downloading the new wireless driver upgrade.

If you experience wireless connectivity issues anywhere around campus please report it to the Technology Service Desk by calling (973) 275-2222 or emailing servicedesk@shu.edu as soon as possible.  Please provide the location and specific device(s) you are using when you experience the problem.  Having complete information about the areas and devices experiencing wireless problems helps University IT Services to investigate the cause and develop a resolution to the problem.

John D. Fernandes
Director, PC Support Services
Office (973) 275-2270

Internet Service Outages This Morning

This morning around 10AM Level3, the University’s Internet Service Provider (ISP), began experiencing a regional “degradation of service” due to equipment failure in its NYC data center.  As a result, the University experienced a complete Internet outage from approximately 10:00 … Continue reading

This morning around 10AM Level3, the University’s Internet Service Provider (ISP), began experiencing a regional “degradation of service” due to equipment failure in its NYC data center.  As a result, the University experienced a complete Internet outage from approximately 10:00 AM until approximately 11:45 AM.  During this time, users on campus were not able to access the University’s Web site, and users off campus were not able to access University services, including PirateNet, email and Banner.

Partial service has now been restored to all of Level3′s NYC regional customers. Level3 is continuing to work to restore full service. In the meantime, the University may experience a slower than usual Internet connection.

Update 10/19/2013, 8:00 PM: Level 3 reports the issues that affected Internet service in the NYC region this morning have been resolved.  For more information see, for example, this post in the WSJ:

http://online.wsj.com/news/articles/SB10001424052702304864504579145813698584246
“Internet users from Brooklyn to Philadelphia suffered slow to nonexistent service Saturday after equipment at a New York-area network hub broke down, disrupting service for several hours.”

IT service interruptions this morning between 10:30 AM and 11:00 AM

This morning (Monday, September 23rd) between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As … Continue reading

This morning (Monday, September 23rd) between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

As always, if you experience any problems using SHU’s IT services, please call the Technology Service Desk at 973-275-2222.

IT Systems Maintenance on June 2, 2013

University IT Services will be upgrading the network in the data center during the scheduled systems maintenance on Sunday morning, June 2, from 12:00 Midnight to 7:00 AM.  The campus network, University Web site, student email and the Blackboard Learning … Continue reading

University IT Services will be upgrading the network in the data center during the scheduled systems maintenance on Sunday morning, June 2, from 12:00 Midnight to 7:00 AM.  The campus network, University Web site, student email and the Blackboard Learning System will not be affected by this upgrade.  All other systems will be off line during this upgrade.  Please plan your work accordingly.

Network Upgrades This Summer

University IT Services is upgrading the campus network this summer to ensure that everyone has secure and reliable access to this important service. Over the course of the summer the software and routing tables in all the building network switches … Continue reading

University IT Services is upgrading the campus network this summer to ensure that everyone has secure and reliable access to this important service.

Over the course of the summer the software and routing tables in all the building network switches will be upgraded.  This upgrade will be scheduled a building at a time.  Each building will be scheduled in consultation with the building manager.  For each building the upgrade will start around 7:00 AM and will require approximately two hours to complete.  During that time the building will not have access to the campus network.  Following the upgrade, computers and other network equipment may need to be restarted in order to connect to the campus network.  Any computer equipment with a fixed Internet address will need to have its configuration updated before it can connect to the campus network. This includes, for example, any computer or printer that is set up as a server, including any Canon multipurpose printers and copiers which contain a networked fax or print server, and any consumer-grade networking equipment such as hubs or wireless access points that users’ may have installed.  Technicians will be available following the upgrade to assist with this configuration.  For most users this upgrade will be transparent, but if you have any questions or concerns, please call or email the Technology Service Desk and schedule a consultation with a technician who can assist you with this upgrade.

Stephen Landry, CIO

SAN Hardware Failure Caused Two Systems Outages This Weekend

The Storage Area Network (SAN) in the University’s data center in Corrigan Hall experienced a hardware failure on Friday, April 12.  This resulted in two system outages, the first on Friday, April 12, at 10:30 PM and the second earlier … Continue reading

The Storage Area Network (SAN) in the University’s data center in Corrigan Hall experienced a hardware failure on Friday, April 12.  This resulted in two system outages, the first on Friday, April 12, at 10:30 PM and the second earlier today, Saturday, April 13, at 9:30 AM.  Each outage lasted approximately three hours.  The campus network, Web site (www.shu.edu), student email, and the Blackboard Learning System were unaffected by this outage.  Most other systems experienced at least intermittent outages during these periods.  This includes MS Exchange email, PirateNet, and Self Service Banner.

The outages were traced to failed hardware in the network switch connecting the date center servers to the storage.  Working with our SAN vendor, a temporary fix has been put in place which should prevent further outages.

Steve Landry, CIO

Intermittant Wireless Network Issue This Afternoon

This afternoon around 3PM there was a brief, intermittent wireless outage affecting some users.  One of the wireless controllers failed.  While there are multiple wireless controllers to provide redundancy, while one of the controllers was offline a some users were … Continue reading

This afternoon around 3PM there was a brief, intermittent wireless outage affecting some users.  One of the wireless controllers failed.  While there are multiple wireless controllers to provide redundancy, while one of the controllers was offline a some users were unable to log in to the wireless network for a time due to the volume on the other controllers. The problem recurred around 5:30 PM.  Most users were not affected by this issue, but again some users were unable to log in for a time due to the load on the remaining controllers.  University IT Services and Cisco are investigating the cause of the failure.

Stephen Landry, CIO

Update 3/13/2013, 9:00 PM: Cisco has determined the problem was a failed wireless controller. A replacement is being scheduled for installation.  The campus wireless load had been re-distributed among the remaining controllers and all services are running normally. – - SGL

Cause of Recent Network Outages Identified; Action Plan to Rectify the Problem is Being Implemented

Sunday, March 10, 7:00 PM Since last week’s network outages, University IT Services has worked with Cisco, VMware and IBM to determine the root cause of the outage and take steps to ensure it does not recur.  The team has … Continue reading

Sunday, March 10, 7:00 PM

Since last week’s network outages, University IT Services has worked with Cisco, VMware and IBM to determine the root cause of the outage and take steps to ensure it does not recur.  The team has identified the probable cause as a software bug in the network interface of the new IBM server cluster installed during the Winter break (December 2012 through January 2013).  IBM is providing a software update that they believe will prevent this problem from recurring.

There are seven (7) IBM servers in the new VMware cluster. The plan is to apply this upgrade one server at a time.  Since the cluster has built-in redundancy, no downtime is expected.  However, to minimize the potential impact in case there are unexpected problems with the upgrade, the upgrade is being scheduled to take place each night from 11:00 PM through 7:00 AM beginning tonight, Monday, March 11th, through this Friday, March 15th.  Please be aware that, while no downtime is planned, there may be intermittent systems outages during that time while the upgrades are taking place.

Please let me know if you have any questions or concerns about these recent network incidents or the action plan in place to address them.  As always, you can call the Technology Service Desk at 973-275-2222 if you have any technology-related questions or concerns.

Stephen G. Landry, Ph.D.
Chief Information Officer
Seton Hall University