Microsoft Office 365 Issues This Morning

University IT Services was notified around 10AM this morning that some students are unable to access their email and other Microsoft Office 365 services, including their SkyDrive files. Microsoft is working on restoring service. University IT Services will provide an … Continue reading

University IT Services was notified around 10AM this morning that some students are unable to access their email and other Microsoft Office 365 services, including their SkyDrive files. Microsoft is working on restoring service. University IT Services will provide an update on progress later this afternoon.

Update 12/15/2013, 6:00 PM: University IT Services continues to work with Microsoft engineering to resolve the intermittent login problem to the Microsoft Office 365 Web site. Please check back later for an update later this evening. Meanwhile, students are able to access their Microsft Office 365 email and SkyDrive using their mobile devices.  If you don’t have Microsoft Office 365 email set up on your mobile device, you can add Microsoft Office 365 email to your Android, iOS or Windows device following the instructions on the technology.shu edu Web site.

Update 12/15/2013, 8:00 PM: The login issues with the Microsoft Office 365 Web site have been resolved. All Micorosft office 365 services, including email and SkyDrive, are working normally.

Internet Service Outages This Morning

This morning around 10AM Level3, the University’s Internet Service Provider (ISP), began experiencing a regional “degradation of service” due to equipment failure in its NYC data center.  As a result, the University experienced a complete Internet outage from approximately 10:00 … Continue reading

This morning around 10AM Level3, the University’s Internet Service Provider (ISP), began experiencing a regional “degradation of service” due to equipment failure in its NYC data center.  As a result, the University experienced a complete Internet outage from approximately 10:00 AM until approximately 11:45 AM.  During this time, users on campus were not able to access the University’s Web site, and users off campus were not able to access University services, including PirateNet, email and Banner.

Partial service has now been restored to all of Level3′s NYC regional customers. Level3 is continuing to work to restore full service. In the meantime, the University may experience a slower than usual Internet connection.

Update 10/19/2013, 8:00 PM: Level 3 reports the issues that affected Internet service in the NYC region this morning have been resolved.  For more information see, for example, this post in the WSJ:

http://online.wsj.com/news/articles/SB10001424052702304864504579145813698584246
“Internet users from Brooklyn to Philadelphia suffered slow to nonexistent service Saturday after equipment at a New York-area network hub broke down, disrupting service for several hours.”

IT service interruptions this morning between 10:30 AM and 11:00 AM

This morning (Monday, September 23rd) between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As … Continue reading

This morning (Monday, September 23rd) between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

As always, if you experience any problems using SHU’s IT services, please call the Technology Service Desk at 973-275-2222.

Reminder: Student Email Upgrade This Weekend

This is a reminder that student email will be upgraded this weekend.  Unlike the upgrade from Microsoft Live@EDU to Microsoft Office365, this upgrade will not require any service outage; student email will be available throughout the upgrade.  Some new features … Continue reading

This is a reminder that student email will be upgraded this weekend.  Unlike the upgrade from Microsoft Live@EDU to Microsoft Office365, this upgrade will not require any service outage; student email will be available throughout the upgrade.  Some new features of Office365 will be released in this new version, however, including a new file sharing service and collaboration space, SkyDrive Pro, and a new video conferencing service, Lync.  A full description of these new services can be found on the University’s Office365 Web page at:

http://www.shu.edu/offices/technology/office365/

Reminder: Student Email Upgrade Scheduled This Weekend

This is a reminder to all students that the Microsoft Live@EDU email system will be upgraded this weekend to Microsoft Office365.  Student email will NOT be available during at least part of the upgrade.  The upgrade will begin on Saturday, … Continue reading

This is a reminder to all students that the Microsoft Live@EDU email system will be upgraded this weekend to Microsoft Office365.  Student email will NOT be available during at least part of the upgrade.  The upgrade will begin on Saturday, July 6, and is expected to be completed by Tuesday, July 9.

Microsoft Office365 provides a number of new features, including a modern “tablet friendly” interface and new services such as video conferencing and file sharing.  More information about the upgrade is available on the University’s IT Web site at:

http://www.shu.edu/offices/technology/office365/

As always, please call the Technology Service Desk at 973-275-2222 if you experience any problems with your email or any other SHU IT services. Technicians are available “24×7″ to assist you.

Online scammers are using a recent email from Microsoft

A group of scammers are using a recent email from Microsoft as part of their phishing campaign.  They are sending emails similar to a legitimate email from Microsoft with the title “Important Changes to Microsoft Services Agreement and Communication Preferences.”  … Continue reading

A group of scammers are using a recent email from Microsoft as part of their phishing campaign.  They are sending emails similar to a legitimate email from Microsoft with the title “Important Changes to Microsoft Services Agreement and Communication Preferences.”  But the scammers have replaced the links in the email with ones that infect your computer with malware.  Do NOT follow the links in any email unless you are able to confirm that the sender is legitimate (for example, by examining the header information in the email to make sure the email is really from the source it claims to be) and that the hyperlinks are to legitimate sites (for example, hovering your mouse over a hyperlink will display the full adress which should be to a URL within the source’s domain).

If you have any questions about whether an email is legitimate, DO NOT open the email, but call or forward the email to the Technology Service Desk (Tel.: 973-275-2222; email: servicedesk@shu.edu).  They can assist you in determining if the email is legitimate or a phishing scam.

You can read more about this particular scam at:
http://nakedsecurity.sophos.com/2012/09/03/java-security-hole-microsoft/

You can learn more about phishing and protecting your identity online at:
http://www.shu.edu/offices/technology/phishing.cfm

Steve Landry, CIO

Multiple IT Services Affected This Morning By Data Center Network Problem

To the University Community: This morning at approximately 9:30 AM the data center experienced a networking problem that affected multiple servers.  The campus Web site was not affected by this outage, but PirateNet, Blackboard, Banner and faculty and student email … Continue reading

To the University Community:

This morning at approximately 9:30 AM the data center experienced a networking problem that affected multiple servers.  The campus Web site was not affected by this outage, but PirateNet, Blackboard, Banner and faculty and student email were all affected by this brief outage.  As of 10:00 AM the networking problem has been resolved, all affected servers are being restarted and access to PirateNet, Blackboard and email have been restored.  Full service should be restored by 10:30 AM.

Charisse Pagan
Manager, Technology Service Desk
(973) 275-2222
servicedesk@shu.edu

Multiple IT Services Affected This Morning By Data Center Network Problem

To the University Community: This morning at approximately 9:30 AM the data center experienced a networking problem that affected multiple servers.  PirateNet, Blackboard and student email were all affected by this brief outage.  As of 10:00 AM the networking problem … Continue reading

To the University Community:

This morning at approximately 9:30 AM the data center experienced a networking problem that affected multiple servers.  PirateNet, Blackboard and student email were all affected by this brief outage.  As of 10:00 AM the networking problem has been resolved, all affected servers are being restarted and access to the campus Web site, PirateNet, Blackboard and Student email have been restored.  Full service should be restored by 10:30 AM.

Charisse Pagan
Manager, Technology Service Desk
(973) 275-2222
servicedesk@shu.edu

Brief Problems Yesterday With Banner Self Service and PirateNet

Yesterday morning and again yesterday afternoon (Monday, February 20) there were brief periods when Banner Self Service and PirateNet were down.  Users accessing the system in those periods received an error saying that too many users were logged on and … Continue reading

Yesterday morning and again yesterday afternoon (Monday, February 20) there were brief periods when Banner Self Service and PirateNet were down.  Users accessing the system in those periods received an error saying that too many users were logged on and the system could not handle more.  However, it is unlikely that the number of users actually exceeded the system capacity, since yesterday was a University holiday.  It is more likely that the process that releases system resources when a user logs out “hung”, causing the system to become overloaded with inactive users.  University IT Services technicians on cal over the holiday weekend were able to restore the systems after brief outages of approximately 30 minutes.  University IT Services is monitoring the systems carefully to ensure the problem is resolved.

Steve Landry, CIO

Brief Problems Yesterday With Banner Self Service and PirateNet

Yesterday morning and again yesterday afternoon (Monday, February 20) there were brief periods when Banner Self Service and PirateNet were down.  Users accessing the system in those periods received an error saying that too many users were logged on and … Continue reading

Yesterday morning and again yesterday afternoon (Monday, February 20) there were brief periods when Banner Self Service and PirateNet were down.  Users accessing the system in those periods received an error saying that too many users were logged on and the system could not handle more.  However, it is unlikely that the number of users actually exceeded the system capacity, since yesterday was a University holiday.  It is more likely that the process that releases system resources when a user logs out “hung”, causing the system to become overloaded with inactive users.  University IT Services technicians on cal over the holiday weekend were able to restore the systems after brief outages of approximately 30 minutes.  University IT Services is monitoring the systems carefully to ensure the problem is resolved.

Steve Landry, CIO

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