This morning around 1:00 AM the University's Internet Service Provider (ISP) reported network problems affecting multiple customers. Off campus users were not able to access any SHU IT services, including the SHU Web site, campus portal, email, and Banner. Users on campus were not able to access external Internet sites. Service was restored around 8:30 AM this morning.
Recently in Blackboard Category
Beginning about 5:30 PM this evening the Seton Hall University data center on the South Orange campus experienced a problem with the storage area network (SAN). Multiple systems were affected. Most critically, Piratenet, the SHU community portal, was down, so users were unable to access Webmail, Blackboard, or Banner Self Service. All services were restored by 8:00 PM.
Stephen Landry, CIO
Seton Hall University
South Orange, NJ 07079
Tel.: 973-761-7386
Email: stephen.landry@shu.edu
Web: pirate.shu.edu/~landryst/
For the latest news from SHU IT, see the IT News and Announcements blog at: http://tltc.shu.edu/blogs/projects/DoIT/
For the latest news on technology in teaching and learning, see the ePirate blog at: http://tltc.shu.edu/blogs/projects/epirate/
For the latest information and advice on using SHU's IT systems and services, see the IT Tech Tips blog at: http://blogs.shu.edu/projects/tech_tips/
PC Support Services and the Computer Training Center are working together to bring the University community the new "Tech Tips" blog. This blog discusses some of the most frequently asked questions to the Technology Help Desk, as well as more general advise on how to make the most of the technologies available at Seton Hall University.
Check out the Tech Tips blog at:
blogs.shu.edu/projects/tech_tips/
From Teaching, Learning & Technology Center
Blackboard 9 is here! Get ready for the Fall semester!
Take advantage of the opportunities available though the TLT Center to learn how to use the new features of Blackboard 9. Please visit our Blackboard 9 information page at www.shu.edu/events/blackboard-9.cfm for more information, including available Blackboard 9 workshop dates and times. To accommodate your schedule both instructor led and on-line sessions are available.
Blackboard has informed the University that they need to perform an emergency repair in their data center early tomorrow morning (Wed., May 6) between 3:00 AM and 5:00 AM. Blackboard will not be available during this time.
A regional network problem in the area affected access to Blackboard and other systems earlier this morning. All services have been restored.
Steve Landry, CIO
Beginning approximately 8:00 AM this morning, Sunday, October 12, University IT Services began receiving reports that some campus systems were not available, including the campus Web site (www.shu.edu) and Blackboard.
Testing showed that the outage was intermittent and depended on users' Internet Service Provider (ISP). Users of Comcast and Verizon were able to access campus servers from off campus, while users of AT&T and Optimum Online were not. Blackboard login was affected by this intermittant outage.
The University's Internet vendor, Level3, identified a problem with one of their circuits, and corrected the problem. Full service was restored approximately 1:30 PM this afternoon.
Steve Landry, CIO
Since the upgrade to Blackboard 8 two weeks ago, University IT Services (UITS) has worked with Blackboard to improve the performance of the Blackboard system. At this time all Blackboard features and services are working correctly. This includes single sign-on to Banner Self Service and access to your Pirate Gold account.
As always, please call the Technology Help Desk at 973-275-2222 if you have any questions or experience any problems using Blackboard or any IT services.
Last week the University's Blackboard systems were upgraded to the latest version (Blackboard 8). This new version provides improvements in the discussion boards, grade book, and other Blackboard features. An overview of the changes in Blackboard 8.0 can be found at: http://tltc.shu.edu/blackboard/
Following the upgrade, the University is working with Blackboard to tune the system for optimal performance. At this time, some features in Blackboard 8 are working slower than in the previous version, including single sign-on to Banner Self Service, access to the Blackboard Content System, and access to your Pirate Gold account. As the new system is tunes over the next few days access to these features will return to normal.
