Some users on campus had problems accessing the Internet early this morning between 6:30 AM and 9:00 AM. This was due to a hardware failure of one of the University's DNS/DHCP servers. Full service was restored by 9:00 AM.
Steve Landry, CIO
November 2008 Archives
Inbound and outbound phone service to the South Orange campus was restored by AT&T around 2:00 PM this afternoon. AT&T has determined the cause of the outage was a faulty circuit in the South Orange Central Office.
The University's inbound and outbound phone service for the main campus is currently down. Users cannot send or receive phone calls to or from off campus. The problem was first reported around 11:50 AM this morning. The cause has been traced to the AT&T circuits in the South Orange Central Office. AT&T is working to restore service. Phone service to the Ring Building and the Law School is not affected.
This morning members of the IT Management Team are giving a presentation on the planned move to Microsoft Exchange email at the Banner Academic Affairs Advisory Group (BAAAG).
The presentation can be downloaded here:
SHU Email Planning BAAAG 20081113 FINAL.pdf
Additional open forums for students, faculty, and administrators are being scheduled to discuss the planned email move to Microsoft Exchange, as well as other technology infrastructure changes under way.
Steve Landry, CIO
Summary: All new computers come with Microsoft Office 2007. This uses a different file format than previous versions such as Microsoft Office 2003 or Microsoft Office XP. Users of these previous versions of Microsoft Office will need Microsoft's Office Campatibility Pack to open and save files in the new Office 2007 format. This add on to Microsoft Office is available from the Microsoft Web site or from the SHU Technology Help Desk. See below for more details.
Continue reading Opening MS Office 2007 Documents in MS Office 2003 (or earlier versions).
The Banner Cross Functional Team includes representatives from all areas of the University, including the Banner functional team leaders from Academic Affairs, Enrollment Services and Student Affairs, Finance, Human Resources, and IT. The team meets monthly to discuss cross cutting issues with the University's Banner system and to make recommendations regarding changes to Banner that affect multiple areas of the University. The agenda for the November meeting is now available at:
Banner Cross Functional Team DRAFT AGENDA 20081105.doc
Issues for discussion by the Banner Cross Functional Team include planning the upgrade to Banner 8.x, the decommissioning of the University's Plus system, and contracting supplemental help desk support for the Banner system from Sungard Higher Education.
Stephen Landry, CIO
