Blog Subscribers Update

email-integration-2Recently we experienced an issue with the WordPress plugin that supports our subscription list for the Web and Digital Communications blog. We suspect that during a recent update the email addresses were inadvertently purged from the database. As a result, we’ve had to manually recreate our subscriptions from our list of CommonSpot contributors, department colleagues… and memory.

We’ve taken steps to prevent this from happening in the future, but we may not have added everyone who was subscribed — or mistakingly added someone who hadn’t. Please subscribe again if we missed you, or accept our apology if we mistakingly added you to the list.

A New Home on Twitter and www.shu.edu Global Template Updates

In an effort to make our social media presence more intuitive, the Web and Digital Communications team at Seton Hall has successfully migrated our Twitter address to @setonhall. This new address will allow for a more seamless interaction with past, present, and future Pirates as well as the Seton Hall community. We’re sharing this update across all Seton Hall digital outlets now. Please update any links you have to our Twitter account!
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To reflect this, we’ve also updated out global footer across www.shu.edu pages to include the new link. We’ve also elected to move around those icons, and switch out our Pinterest icon for a link to our LinkedIn university page.

Planners Update

Screen Shot 2013-10-03 at 1.28.03 AMIn an ongoing effort to provide the best digital communications support, our teams have been working to update and create new web, creative and marketing “planners” for the University Community. These planners provide an easy way to make marketing and creative requests as well as submit new digital communications for the Seton Hall website, email distribution, portals and social media channels.

Many of the older PDF forms are now replaced with updated Formstack forms. Here is the full list of available planners:

*Under development review and testing. Feedback welcome.

Most of these forms initiate a workflow in campus ticketing systems — you will receive a confirmation e-mail when requests are received by these systems, and/or direct communication from campus support teams as requests are processed. Updates to this list will be made available on the Web, Creative and Marketing Planners page.

Shorter Authoring URL

It’s here and it’s easier to remember.  You can log in to the authoring server for Commonspot using an address that is easier to remember:

Internet1For the main website:
www.authoring.shu.edu

For the landing page site:
www7.authoring.shu.edu

The first time you use these links, please add ‘login.cfm’ to insure you see the CommonSpot controls and aren’t redirected.

You can, of course, still use the previous URL (site1.auth.shu.commonspotcloud.com or site4.auth.shu.commonspotcloud.com) – but we think this one is so much easier to remember.

Let me know if you have any questions!

Marie

Tweets You May Have Missed this Week

Twitter-BirdA selection of this week’s tweets. Follow me on Twitter for regular updates. In a #FollowFriday mood? Don’t forget to follow Seton Hall, Seton Hall’s Office of Admissions, and Seton Hall Alumni on Twitter for the latest official Seton Hall University tweets.

Cookies and CommonSpot

Now that we’ve moved CommonSpot into the cloud, a few people have experienced issues signing in due to their local browsers remembering the older links we used to author and edit. This is a cookie problem, where the link prefixes have changed even through the domain is consistent. An error message will look similar to this screenshot, suggesting you’re working on a page in another session.

CS Error

To correct this problem on your computer, we recommend clearing your browser cookies, signing out and restarting your browser session. For help clearing cookies in your browser, please reach out to the Information Technology Service Desk.

What Are Cookies?
A cookie is a small data file that a Web site transfers to a user’s hard drive when a user visits the Web site. A cookie file can contain information such as a user ID that the site uses to track the pages visited. The only personal information a cookie can contain is that which a user supplies. A cookie can’t read data off a hard disk or read cookie files created by other sites. Seton Hall does not use cookies to store passwords or any other personal information about a user. For more information, please visit the University’s Privacy Guidelines page.

PirateNet Sign-In and Service Messages

Keep a pirate’s eye on the sign-in link, technology homepage and technology Twitter feed for a few changes and updates this August.

New Sign-In Window
Screen Shot 2013-08-16 at 1.15.59 PMOne the most popular clicks visitors make on the Seton Hall website is PirateNet, the link currently in the upper right of most of our pages used to sign in. From here you can access services like your email, Blackboard or the full PirateNet portal. We recently updated the sign in process to include a page of service choices.

In our efforts to continually enhance and improve user experience, we’re changing the behavior of the link to display a “modal”, or floating window, with these same key services — along with links to our mobile applications and technology Twitter feed.

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Integrated Messaging
Featured services, such as registration, will appear at different times on the modal window to help you get where you need to be quickly.

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If there are any technology problems affecting services you normally utilize, the sign-in window will also feature a message to alert you of reported issues.

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System and Service Status Updates
The new sign-in window isn’t the only place to find out if any systems or services are currently under maintenance or unavailable. Follow Seton Hall’s technology Twitter account for messages — or visit technology.shu.edu and check the lower left-hand corner for our most recent status alerts.

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Next Steps
As an extension of the ongoing web redesign project and our mission to provide the best user experience to our community, we’re working on new sign-in landing pages for all our services — and bringing content together through single-sign-on technologies. Stay tuned!

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Have a question, comment or problem about a shu.edu website page or site? We’re interested in hearing from you! The quickest way to send feedback directly to the web team (in addition to leaving comments here on the blog) is by using the University Website Feedback form.

A New Look for “SHU Connect”

multi-channelBeginning this week, our web ticketing system, or “Connect” (connect.shu.edu), will look a little different. For several years now, some of Seton Hall’s cross-functional teams have utilized Zendesk, a robust user-centric ticketing system for communications and development support. Around campus we’ve called this connect, as it bridges the gap and supports engagement between all sorts of web and communications liaisons.

Zendesk has rolled out a heavy upgrade to there graphical user interface, and added some nice features we are now choosing to upgrade to. For information about the new Zendesk, please check out their blog and site: http://www.zendesk.com/blog/the-new-zendesk. Please take a little time explore the environment next time you create, view or update a ticket. If you have any questions or comments, please let us know!

We’re in the Cloud!

CLoudThe website has successfully migrated over to the cloud, although some tasks still remain and the Web Dev team is working to resolve any outstanding issues.

In the meantime, authoring has been enabled and you are free to make any authoring changes on your site. If you wish to author, please use the following URL:

http://site1.auth.shu.commonspotcloud.com/login.cfm

You’ll be happy to know that we shall be changing this somewhat bulky address to a much more user-friendly “authoring.shu.edu” but this does take some time to create.  We shall let you know as soon as this new URL is available.  In the interim, however, please use the above URL to login and make any edits to your pages.

If you have made edits using the old URL (www.auth-web1-prod.shu.edu), you will need to duplicate your edits using the above URL. This “old” authoring site has been disabled so that there is no confusion on your part as to where your edits are being made.

If you have any questions or need assistance, please contact me.

Marie Somers
marie.somers@shu.edu
(973) 761-7566

Intermittent Outages for University Website

Screen Shot 2013-07-23 at 10.43.24 AMSystems Support is working to resolve the DNS problem that caused the move of the Seton Hall Commonspot website to the cloud to be postponed yesterday.  During this time, there will be short outages of the Commonspot website as the DNS information is changed.

I will continue to post to this blog as we get more information and the DNS problem is finally resolved.

If you have any questions or concerns, please contact me directly via email or phone.

Marie Somers
marie.somers@shu.edu
973-761-7566