Cookies and CommonSpot

Now that we’ve moved CommonSpot into the cloud, a few people have experienced issues signing in due to their local browsers remembering the older links we used to author and edit. This is a cookie problem, where the link prefixes have changed even through the domain is consistent. An error message will look similar to this screenshot, suggesting you’re working on a page in another session.

CS Error

To correct this problem on your computer, we recommend clearing your browser cookies, signing out and restarting your browser session. For help clearing cookies in your browser, please reach out to the Information Technology Service Desk.

What Are Cookies?
A cookie is a small data file that a Web site transfers to a user’s hard drive when a user visits the Web site. A cookie file can contain information such as a user ID that the site uses to track the pages visited. The only personal information a cookie can contain is that which a user supplies. A cookie can’t read data off a hard disk or read cookie files created by other sites. Seton Hall does not use cookies to store passwords or any other personal information about a user. For more information, please visit the University’s Privacy Guidelines page.