Beginning this week, our web ticketing system, or “Connect” (connect.shu.edu), will look a little different. For several years now, some of Seton Hall’s cross-functional teams have utilized Zendesk, a robust user-centric ticketing system for communications and development support. Around campus we’ve called this connect, as it bridges the gap and supports engagement between all sorts of web and communications liaisons.
Zendesk has rolled out a heavy upgrade to there graphical user interface, and added some nice features we are now choosing to upgrade to. For information about the new Zendesk, please check out their blog and site: http://www.zendesk.com/blog/the-new-zendesk. Please take a little time explore the environment next time you create, view or update a ticket. If you have any questions or comments, please let us know!