Seton Hall’s cross-functional web team and University Advancement have been using the Zendesk ticketing system for web and digital communications, creative and strategic marketing support and advancement services successfully for several years now. You can creating ticekts by email (firstname.lastname@example.org), submitting planners or by visiting setonhall.zendesk.com (connect.shu.edu).
The interface for Zendesk has seen upgrades in the last couple of years, and we’ve elected to turn the forums back on, now known as the ‘Help Center‘. Everyone should see this when first signing in. These discussion groups are exclusive to Seton Hall, and you can follow new posts and comments via email by clicking the ‘Follow’ button in the section you’re interested in.
When viewing the Help Center, click on your name in the upper right corner. Depending on your settings, you will either see “My activities” or “Open agent interface”, which will bring you to your tickets. Agents can jump back to this view by clicking on the life-preserver icon (on lower right side) when viewing tickets.
Although this blog has served as a resource for many of our content contributors, we are looking to transition the more technical updates and notices over to our Zendesk Help Center for stronger engagement when support is needed. In addition, this is a place where you can ask our agents (which include members of the web team, digital media support, public relations and publications) questions and share discussions without necessarily opening a ticket.
Questions or comments about this update? Let me know: email@example.com.