This year, campus-wide, all resident students are able to submit work order requests through text message. If you are encountering a non-urgent issue in your room that needs attention by our Facilities Management department, you can send your request through your cell phone!
Here’s what a resident needs to know before using this convenient reporting system –
- The work order number should ONLY be used for non-urgent facilities issues in your room (a drippy faucet, a burnt out light, etc…)
- Although you can submit a work order any time of day, the Residence Hall Director of the building only accesses the submitted work orders between 8:45 am and 4:45 pm, Monday through Friday. Our staff make every effort to check this report at least twice a day, when they first report to the office and in the afternoon.
- Do not use the work order number in the event of a serious facilities emergency (any time where the safety of the student or a structure is in danger). Any facilities emergencies should be reported to your front desk staff immediately, who will report it to the appropriate Housing and Residence Life, Facilities Management and/or Public Safety staff.
- In Ora and Turrell Manor, between 9 am and 5 pm, Facilities emergencies should be reported to RHD Katelyn Conroy at 973-761-9020. After 5 PM, students should call Public Safety at 973-761-9300. After 8 PM, they can report the emergency to the RA on duty.
The HRL staff member will receive your message, submit a formal work order to Facilities Management, who then dispatch their staff to address your work order.
Any other questions, comments or concerns regarding your experience in our residence halls should be discussed, in person, with the Residence Hall Director or Residence Coordinator of your building, available in their offices between 8:45 am and 4:45 pm on weekdays. You can also speak to the Resident Assistant on your floor or the Resident Assistants on duty, who are available starting at 8 pm every night until 9 am the next morning, Monday through Friday, and 24 hours during the weekend.
Work orders should be submitted to the number associated with your residence hall –
Turrell and Ora Manors- 973-913-5281
Xavier – 973-657-2146
In the text message, include your name, room number and a specific description of the issue.
We remind you that this number will not put you in direct contact with a member of Housing and Residence Life staff. Do not call this number. Do not submit a text message to this number if it is a serious facilities emergency that needs an immediate resolution. Do not submit a text message to this number if you are experiencing a noise complaint, roommate conflict, or other issue associated with your residential experience. We want you to discuss these things in person with a member of HRL staff.
We are pleased to announce the launch of our new, mobile-friendly, responsive website! You’ll find that information is better organized, easier to find, and much more plain and simple to navigate.
Our website features an overview of department information which will be supplemented by blog posts from this blog for further, date-specific information.
But we’re even more excited that our website provides us another way to connect with YOU! We’ve added a chat feature to our website that is staffed during business hours (9am-5pm) by a real life HRL professional! While we still enjoy your emails, you’ll find our chat will get you real-time information when you’re looking for it. To find our chat, just look for the “Let’s talk” box at the bottom right hand corner of your screen – yup it’s even there on this blog page! If it says online, there’s a HRL professional there waiting to talk to you! If it’s after hours and it says offline, you can leave us a message and we’ll get back to you when we’re back in the office. We’re so excited to chat with you that we will give the 1st, 10th, 20th, and 56th person to chat with us through the website their very own Seton Hall t-shirt!
If there’s anything you’d like to see on our website that could enhance your user experience, please let us know. (Sounds like a great way to try out the chat feature!)
Housing and Residence Life is excited to announce that we will continue to offer HBO Go streaming service, for free, to all of our resident students.
Earlier in the semester, all resident students received an E-mail informing them how to access their favorite streaming shows through the HBO Go app.
If you missed it, check out the image below to start watching your favorite TV shows and movies now!
For the week of 9/18-9/24, HRL is highlighting the following events:
Fall Career Fair-September 19th at 5pm in the Field House. Bring a resume and dress is business casual! Contact Career Center in Bayley Hall for more info.
SAB is hosting Cold Weather Company as a apart of their Coffee House series- September 20th at 8:30pm in the Cove.
Ahoy Matey!! Tuesday, September 19th is also Talk Like Pirate Day! from 11am-3pm Alumni Relations will be on the Green to encourage you to talk like a pirate!!
While it’s our expectation that you carry your key with you at all times, we understand things happen. If you find yourself locked out of your room (don’t worry, it happens) our RA staff is here to help! For a small fee added to your student account, an RA or any member of the HRL staff can let you back into your room.
Lock-out fees are as follows:
1st lock out = $10
2nd lock out = $15
3rd lock out = $25
If your key is lost, we will change your lock and replace your key for your own safety. The charge for this service is $96 and will be added to your student account should this happen to you.
We recommend rocking one of those cool lanyards for sale in the bookstore or remembering to check your pockets/bag for your keys before you or your roommate leave the room.
We don’t expect everyone to know how their eating schedule is going to work out when you get onto campus. As such, students are allowed to switch their meal plans during the first ten days of each semester.
All meal plans changes must be completed by the end of the add/drop period (ten days into the semester.) There will be no charge or billing proration for a meal plan changed within this time period.
Here is a break down of our meal plans:
|7 (not available for residents)
HRL staff (an RA and your RHD or RC) will be entering your rooms for the next two weeks to conduct Courtesy Checks.
During these inspections, staff will confiscate and give you a warning regarding any items in your room that do not meet our health and safety guidelines. You’ll have a chance to bring the item home (or to somewhere else off-campus) at no penalty and without any judicial documentation.
Staff will leave behind a half-page form with the status of your Courtesy Check after it has been completed.
If you have questions about this process, please speak with your RA.
Welcome Home to the Hall!! The University has planned an action packed calendar of events to help you UNLEASH YOUR SHUPERHERO!!
Please check your SHU Email to view your room assignment information (including your roommate(s) name(s) and your selected meal plan.
For freshmen and transfers, your assignment email included an important parking pass for move in day. You can also print out a copy here: Move in bulletin and dashboard parking pass if you’ve misplaced the one in your email.
Just to go over some important dates:
Wednesday, August 2nd, 2017 – Bills are due for the Fall semester
Friday, August 4th, 2017 – Early Arrival Requests Due
Sunday, August 20th, 2017 – Approved Early Arrivals may begin moving in
Thursday, August 24th, 2017 – Freshmen and Transfers Move-In Day
Friday, August 25th – Upperclass Student Move-In Day
Monday, August 28th – First Day of Classes!
Enjoy the rest of your summer, Pirates!