Category Archives: Telecommunications

Internet Service Outages This Morning

This morning around 10AM Level3, the University’s Internet Service Provider (ISP), began experiencing a regional “degradation of service” due to equipment failure in its NYC data center.  As a result, the University experienced a complete Internet outage from approximately 10:00 … Continue reading

Posted in Banner Project, Blackboard, Live@EDU, Network, Office365, Portal, Telecommunications, Updates | Leave a comment

Brief PirateNet Interruption This Afternoon

This afternoon at approximately 4:30 PM a vendor performing a routine upgrade to the network load balancer inadvertently disconnected the PirateNet (Banner Luminus) servers from the campus network. The “crash protection” page providing links to email, Blackboard and Banner Self … Continue reading

Posted in Banner Project, Blackboard, Office365, Portal, Telecommunications | Leave a comment

IT service interruptions this morning between 10:30 AM and 11:00 AM

This morning (Monday, September 23rd) between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As … Continue reading

Posted in Banner Project, Email, Live@EDU, Microsoft, Network, Portal, Telecommunications, Updates | Leave a comment

Campus Firewall Replacement Scheduled; Internet Service Disruption Possible

Update 2/22/2013, 5:30 PM: The campus firewall upgrade is being postponed due to scheduled campus activities. We are tentatively planning for the upgrade to occur over the Easter shutdown. An update to the community will be provided as soon as … Continue reading

Posted in Network, Telecommunications, Updates | Leave a comment

Turrel Manor Network Upgraded

The network in Turrell Manor was connected to the campus via a wireless bridge.  This weekend the wireless bridge failed.  University IT Services provided limited network service via the campus wireless network, but this reduced the bandwidth available to Turrell … Continue reading

Posted in Network, Telecommunications, Updates | Leave a comment

Internet Problems Affecting Some Users on Campus

Beginning this afternoon University IT Services began receiving multiple reports of slow network performance in the University’s residence halls. This problem has been traced to a software update applied by the University’s Internet Service Provider (ISP) to the network routers … Continue reading

Posted in Network, Telecommunications | Leave a comment

Power disruption in Corrigan Hall data center; most SHU IT services affected.

Approximately 4:30 PM this afternoon University IT Services lost power in the data center in Corrigan Hall.  Most IT services were off line while Facilities worked to restore the power. A backup Web server in Presidents Hall was brought on … Continue reading

Posted in Blackboard, Email, Live@EDU, Network, Portal, Telecommunications | Leave a comment

Campus Internet Service Restored

Campus Internet service has been fully restored. Following Sunday’s hurricane the University’s Internet Service Provider experienced regional service outages.  This has resulted in poor Internet performance for the campus.  As of this morning, service has been fully restored.  University IT … Continue reading

Posted in Network, Telecommunications | Leave a comment

Today’s Problems With Campus Internet Connecton

Our campus Internet Service Provider (ISP) reports that they are having ongoing service issues following Sunday’s hurricane and the resulting widespread flooding and loss of power.  This is a regional problem affecting many telecommunication carriers and ISP’s from Virginia to … Continue reading

Posted in Blackboard, Email, Live@EDU, Network, Portal, Telecommunications, Web | Leave a comment

Voice Mail Upgrade

The Voice Mail system will be upgraded with new computer hardware and the latest software version during the August doIT Summer Maintenance period. The Voice Mail system will continue to function as it does currently. No user changes are planned. … Continue reading

Posted in Telecommunications | Tagged | Leave a comment

IT Server Maintenance Scheduled Fri., July 1, 12:01 AM – 7:00 AM

NOTE: Most IT Services will be down early morning Friday, July 1st, from 12:01 AM through 7:00 AM for required system maintenance. The weekly maintenance window which would normally take place Sunday July 3rd, from 12:01 AM through 7:00 AM … Continue reading

Posted in Banner Project, Blackboard, Email, Portal, Telecommunications, Updates | Leave a comment

Voice Mail System Upgrade Scheduled Late July

The campus voice mail system will be upgraded later this summer.  As part of this upgrade, voice mail will be down for approximately one day.  During the upgrade, voice mail will not pick up any incoming calls.  University IT Services … Continue reading

Posted in Telecommunications, Updates | Leave a comment

Campus Internet Problems This Evening

This evening at approximately 6:45 PM that campus Internet connection was interrupted due to problems with the campus firewall.  This caused all campus services, including the Web page, email, PirateNet, and Banner, to be unavailable from off campus, and the … Continue reading

Posted in Network, Telecommunications, Updates | Leave a comment

Campus Internet Problem This Afternoon

This afternoon at approximately 11:45 AM the campus lost its connection to the Internet.  This caused all campus services, including the Web site, email, PirateNet, and Banner to be unavailable from off campus.  On campus users were unable to access … Continue reading

Posted in Blackboard, Email, Network, Portal, Telecommunications, Updates, Web | Leave a comment

Be Secure When Using a Public WiFi Hot Spot

Public wireless hot spots, like those found in Internet cafes, Starbucks, hotels, and airports, are a great convenience, but they’re also magnets for hackers who want to steal your personal information.  Most wifi hot spots are insecure; most do not … Continue reading

Posted in Mobile Computing, Security, Telecommunications | 1 Comment

Campus Wireless Network Upgrade is Proceeding

The campus wireless network is proceeding close to the planned schedule. At this time, the wireless network upgrades have been completed in the campus residence halls and Walsh Library. Over the next few weeks the upgrades will begin in Jubilee … Continue reading

Posted in IT Goals, Mobile Computing, Network, Telecommunications | Leave a comment

Internet Upgrade Completed

Over the winter break, University IT Services completed a major upgrade of the campus Internet connection. Over the course of the fall semester, Internet traffic reached the capacity of our former Internet connections, resulting in periods of slow Internet performance … Continue reading

Posted in IT Goals, Network, Telecommunications | Leave a comment

Reminder: System Maintenance During Winter Break

The University community is reminded that there will be service interruptions during the winter break while University IT Services performs maintenance and upgrades on key systems. On Thursday, Dec. 30th, University IT Services will be performing maintenance on the data … Continue reading

Posted in Blackboard, Email, Telecommunications, Web | Leave a comment

Maintenance on Campus Internet Connection This Evening

This is a reminder to the University community that Level3, our Internet Service Provider, will be performing maintenance on their North American network tomorrow morning, December 22nd, between midnight and 5AM EST.  Users may experience some interruption of campus Internet … Continue reading

Posted in Network, Telecommunications | Leave a comment

Some Internet Service Interruptions This Afternon

The University’s Internet Service Provider (ISP), Level3, is reporting some routing problems on their north american network.  While most users are able to access most Internet sites, some users may experience brief sporadic problems accessing the Internet from on campus.  … Continue reading

Posted in Network, Telecommunications | Leave a comment

Ring Building Telephones Down

Verizon is having problems with the telephone lines to the Ring Building.  All phone lines in to and out of the Ring Building are affected.  These issues are likely caused in part by last night’s storm. Update 5:00 PM:  Verizon … Continue reading

Posted in Telecommunications | Leave a comment

Verizon Continues to Work on Law School Phone Lines

The phone lines to the Law School have been down since yesterday morning. Verizon technicians were unable to repair the problem last night. Verizon technicians are on site at the Law School this morning and expect to have this problem … Continue reading

Posted in Telecommunications | Leave a comment

Phone Outage at the Law School

The phone lines to the Law School have been down most of the day. Verizon reports that this is a problem with the line. Verizon has technicians working on the problem and expect to have the problem repaired this evening. … Continue reading

Posted in Telecommunications | Leave a comment

AT&T Antenna Work Continues Today – Services Affected

AT&T continues work today on its cellular antennas on the campus radio tower. Services may be affected today as they complete this work. AT&T 3G service on campus had been inconsistent following the lightning strike on the radio tower last … Continue reading

Posted in Telecommunications | Leave a comment

Work Continues on AT&T Antennas – AT&T Service Affected

AT&T service on campus has not been satisfactory since lightning struck the cell antennas on the radio tower last summer. In April I reported that AT&T was replacing the antennas over the Easter Break (see, for example, this post). While … Continue reading

Posted in Telecommunications, Updates | Leave a comment