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Category Archives: Blackboard
SAN Hardware Failure Caused Two Systems Outages This Weekend
The Storage Area Network (SAN) in the University’s data center in Corrigan Hall experienced a hardware failure on Friday, April 12. This resulted in two system outages, the first on Friday, April 12, at 10:30 PM and the second earlier … Continue reading
Posted in Banner Project, Blackboard, Email, Network, Portal, Updates
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PirateNet Down This Afternoon – RESOLVED
PirateNet was offline this afternoon beginning around 2:15 PM due to technical problems. When services were taking longer than expected to restore, the Web Services team around 3:00 PM implemented the “crash protection” site, providing direct links to key services, … Continue reading
Posted in Banner Project, Blackboard, Email, Portal
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Reminder: Annual IT Maintenance Begins Wed., December 26th
The annual winter IT maintenance period will take place over the winter break. The maintenance will begin on Wednesday, December 26 at 8:45 a.m. and will end Sunday, January 13 at 7 a.m. University IT Services will make their best effort to alert … Continue reading
Posted in Banner Project, Blackboard, Mobile Computing, Portal, Updates
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Multiple IT Services Affected This Morning By Data Center Network Problem
To the University Community: This morning at approximately 9:30 AM the data center experienced a networking problem that affected multiple servers. The campus Web site was not affected by this outage, but PirateNet, Blackboard, Banner and faculty and student email … Continue reading
Posted in Blackboard, Email, Live@EDU, Network, Updates
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Blackboard Issue Resolved
This morning between 6AM and 8 AM Blackboard performed a restart of the servers in their data center. It is expected that this will resolve the problems we’ve experienced over the past few days with Blackboard. Seton Hall University performed … Continue reading
Posted in Blackboard
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Blackboard Slowdown Again This Morning
This morning between 9:00 AM and 10:00 AM Blackboard again had a network problem in their data center resulting in Blackboard being extremely slow for Seton Hall users (to the point of being unusable). Blackboard is investigating this problem and … Continue reading
Posted in Blackboard
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Blackboard Slowdown This Afternoon
Users report that Blackboard was very slow this afternoon. Blackboard confirms that this afternoon between 2:00 PM and 4:00 PM they experienced network problems in their data center. Blackboard is addressing the issue and services appear to be running normally … Continue reading
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Power disruption in Corrigan Hall data center; most SHU IT services affected.
Approximately 4:30 PM this afternoon University IT Services lost power in the data center in Corrigan Hall. Most IT services were off line while Facilities worked to restore the power. A backup Web server in Presidents Hall was brought on … Continue reading
Posted in Blackboard, Email, Live@EDU, Network, Portal, Telecommunications
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Another Brief Blackboard Outage This Morning
Around 10:00 AM this morning the Blackboard Learning Management System experienced a brief outage. The outage lasted approximately 5 minutes. Blackboard Managed Hosting has determined the cause of this and yesterdays’ outages was a routing problem in their data center … Continue reading
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Brief Blackboard Outage This Morning
This morning around 9:45 AM the Blackboard Learning System experienced a brief outage lasting approximately 5 minutes. Blackboard is investigating the cause of this outage. Steve Landry, CIO
Posted in Blackboard
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Today’s Problems With Campus Internet Connecton
Our campus Internet Service Provider (ISP) reports that they are having ongoing service issues following Sunday’s hurricane and the resulting widespread flooding and loss of power. This is a regional problem affecting many telecommunication carriers and ISP’s from Virginia to … Continue reading
Posted in Blackboard, Email, Live@EDU, Network, Portal, Telecommunications, Web
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IT Server Maintenance Scheduled Fri., July 1, 12:01 AM – 7:00 AM
NOTE: Most IT Services will be down early morning Friday, July 1st, from 12:01 AM through 7:00 AM for required system maintenance. The weekly maintenance window which would normally take place Sunday July 3rd, from 12:01 AM through 7:00 AM … Continue reading
Posted in Banner Project, Blackboard, Email, Portal, Telecommunications, Updates
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Campus Internet Problem This Afternoon
This afternoon at approximately 11:45 AM the campus lost its connection to the Internet. This caused all campus services, including the Web site, email, PirateNet, and Banner to be unavailable from off campus. On campus users were unable to access … Continue reading
Posted in Blackboard, Email, Network, Portal, Telecommunications, Updates, Web
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Course Photo Rosters Now Available in PirateNet
By popular request, we are pleased to release the first version of the newly developed Photo Roster tool. Available to instructors, this tool presents a roster of students enrolled in your course along with basic contact information and a photograph … Continue reading
Posted in Banner Project, Blackboard, IT Goals, TLT Center, Web
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Reminder: System Maintenance During Winter Break
The University community is reminded that there will be service interruptions during the winter break while University IT Services performs maintenance and upgrades on key systems. On Thursday, Dec. 30th, University IT Services will be performing maintenance on the data … Continue reading
Posted in Blackboard, Email, Telecommunications, Web
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System Maintenance Scheduled Sunday, Nov. 14, 12 Midnight through 12 Noon
University IT Services will perform maintenance on the data center disk storage this Sunday, November 14, from 12 midnight through 12 noon. The weekly Sunday maintenance window will be extended to accommodate this work. Most network computing services will be … Continue reading
Posted in Banner Project, Blackboard, Email, Network, Portal, Updates
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Blackboard Assessment Module Not Working
Blackboard is having problems with the assessment module. Faculty and students attempting to access online tests and quizzes are receiving error messages. Blackboard is working on the problem. An update will be posted when the problem is fixed. Update 6PM: … Continue reading
Posted in Blackboard, TLT Center
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SHUMobile App Reviewed by The Unofficial Apple Weblog (TUAW)
TUAW (the Unofficial Apple Weblog) recently reviewed the iPhone version of the SHUMobile application. The review says in part: This app, though not yet perfect, has so much potential it’s mind boggling. Having been both a student and a teacher, … Continue reading
Posted in Blackboard, IT Goals, Mobile Computing
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SAN and Blackboard Upgrades Completed
This past weekend’s scheduled upgrades of the Storage Area Network (SAN) in Corrigan Hall and the Blackboard Learning System were completed successfully. The Blackboard channel in PirateNet is not yet updated to connect to the Blackboard Learning System, but users … Continue reading
Posted in Blackboard, Microsoft, Portal, Updates
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Summer IT Maintenance Scheduled August 10th – 18th
Summary: This year’s summer IT maintenance window is scheduled to take place August 10th through August 18th. Maintenance on IT systems will take place during this time. While most systems will be up most of the time during this period, … Continue reading
Posted in Banner Project, Blackboard, Email, Network, Updates
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Change Your Password Now
University IT Services (UITS) is in the final stages of implementing a new password management system. This new system will enable behind the scenes synchronization of the passwords of serveral systems, providing a better user experience as well as a … Continue reading
Posted in Blackboard, Email, Network, Portal, Security
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Blackboard Email Addresses Updated
Faculty and student email addresses in the Blackboard Learning Management System have been updated to users’ long email addresses (of the form first.last@shu.edu). This enables better integration of Blackboard with faculty and student email. Steve Landry, CIO
Posted in Blackboard, Email
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Blackboard Course Archiving – Action Required
From the Teaching, Learning & Technology Center Out with the OLD! — In with the NEW! The Teaching, Learning, and Technology Center is preparing to archive Blackboard course shells that are over one academic year old. On December 10, 2009 … Continue reading
Posted in Blackboard
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Campus Internet Service RESTORED
This morning around 1:00 AM the University’s Internet Service Provider (ISP) reported network problems affecting multiple customers. Off campus users were not able to access any SHU IT services, including the SHU Web site, campus portal, email, and Banner. Users … Continue reading
Posted in Blackboard, Email
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Data Center Networking Issues RESOLVED
Beginning about 5:30 PM this evening the Seton Hall University data center on the South Orange campus experienced a problem with the storage area network (SAN). Multiple systems were affected. Most critically, Piratenet, the SHU community portal, was down, so … Continue reading
Posted in Blackboard, Email, Live@EDU, Portal, Updates
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