Category Archives: Blackboard

Internet Service Outages This Morning

This morning around 10AM Level3, the University’s Internet Service Provider (ISP), began experiencing a regional “degradation of service” due to equipment failure in its NYC data center.  As a result, the University experienced a complete Internet outage from approximately 10:00 … Continue reading

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Brief PirateNet Interruption This Afternoon

This afternoon at approximately 4:30 PM a vendor performing a routine upgrade to the network load balancer inadvertently disconnected the PirateNet (Banner Luminus) servers from the campus network. The “crash protection” page providing links to email, Blackboard and Banner Self … Continue reading

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IT Summer 2013 Maintenance Schedule

Each year University IT Services schedules major systems upgrades and maintenance in early August.  Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School.  University … Continue reading

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SAN Hardware Failure Caused Two Systems Outages This Weekend

The Storage Area Network (SAN) in the University’s data center in Corrigan Hall experienced a hardware failure on Friday, April 12.  This resulted in two system outages, the first on Friday, April 12, at 10:30 PM and the second earlier … Continue reading

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PirateNet Down This Afternoon – RESOLVED

PirateNet was offline this afternoon beginning around 2:15 PM due to technical problems.  When services were taking longer than expected to restore, the Web Services team around 3:00 PM implemented the “crash protection” site, providing direct links to key services, … Continue reading

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Reminder: Annual IT Maintenance Begins Wed., December 26th

The annual winter IT maintenance period will take place over the winter break.  The maintenance will begin on Wednesday, December 26 at 8:45 a.m. and will end Sunday, January 13 at 7 a.m.  University IT Services will make their best effort to alert … Continue reading

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Multiple IT Services Affected This Morning By Data Center Network Problem

To the University Community: This morning at approximately 9:30 AM the data center experienced a networking problem that affected multiple servers.  The campus Web site was not affected by this outage, but PirateNet, Blackboard, Banner and faculty and student email … Continue reading

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Blackboard Issue Resolved

This morning between 6AM and 8 AM Blackboard performed a restart of the servers in their data center.  It is expected that this will resolve the problems we’ve experienced over the past few days with Blackboard.  Seton Hall University performed … Continue reading

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Blackboard Slowdown Again This Morning

This morning between 9:00 AM and 10:00 AM Blackboard again had a network problem in their data center resulting in Blackboard being extremely slow for Seton Hall users (to the point of being unusable).  Blackboard is investigating this problem and … Continue reading

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Blackboard Slowdown This Afternoon

Users report that Blackboard was very slow this afternoon.  Blackboard confirms that this afternoon between 2:00 PM and 4:00 PM they experienced network problems in their data center.  Blackboard is addressing the issue and services appear to be running normally … Continue reading

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Power disruption in Corrigan Hall data center; most SHU IT services affected.

Approximately 4:30 PM this afternoon University IT Services lost power in the data center in Corrigan Hall.  Most IT services were off line while Facilities worked to restore the power. A backup Web server in Presidents Hall was brought on … Continue reading

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Another Brief Blackboard Outage This Morning

Around 10:00 AM this morning the Blackboard Learning Management System experienced a brief outage.  The outage lasted approximately 5 minutes.  Blackboard Managed Hosting has determined the cause of this and yesterdays’ outages was a routing problem in their data center … Continue reading

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Brief Blackboard Outage This Morning

This morning around 9:45 AM the Blackboard Learning System experienced a brief outage lasting approximately 5 minutes.  Blackboard is investigating the cause of this outage. Steve Landry, CIO

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Today’s Problems With Campus Internet Connecton

Our campus Internet Service Provider (ISP) reports that they are having ongoing service issues following Sunday’s hurricane and the resulting widespread flooding and loss of power.  This is a regional problem affecting many telecommunication carriers and ISP’s from Virginia to … Continue reading

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IT Server Maintenance Scheduled Fri., July 1, 12:01 AM – 7:00 AM

NOTE: Most IT Services will be down early morning Friday, July 1st, from 12:01 AM through 7:00 AM for required system maintenance. The weekly maintenance window which would normally take place Sunday July 3rd, from 12:01 AM through 7:00 AM … Continue reading

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Campus Internet Problem This Afternoon

This afternoon at approximately 11:45 AM the campus lost its connection to the Internet.  This caused all campus services, including the Web site, email, PirateNet, and Banner to be unavailable from off campus.  On campus users were unable to access … Continue reading

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Course Photo Rosters Now Available in PirateNet

By popular request, we are pleased to release the first version of the newly developed Photo Roster tool. Available to instructors, this tool presents a roster of students enrolled in your course along with basic contact information and a photograph … Continue reading

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Reminder: System Maintenance During Winter Break

The University community is reminded that there will be service interruptions during the winter break while University IT Services performs maintenance and upgrades on key systems. On Thursday, Dec. 30th, University IT Services will be performing maintenance on the data … Continue reading

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System Maintenance Scheduled Sunday, Nov. 14, 12 Midnight through 12 Noon

University IT Services will perform maintenance on the data center disk storage this Sunday, November 14, from 12 midnight through 12 noon. The weekly Sunday maintenance window will be extended to accommodate this work. Most network computing services will be … Continue reading

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Blackboard Assessment Module Not Working

Blackboard is having problems with the assessment module.  Faculty and students attempting to access online tests and quizzes are receiving error messages.  Blackboard is working on the problem.  An update will be posted when the problem is fixed. Update 6PM: … Continue reading

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SHUMobile App Reviewed by The Unofficial Apple Weblog (TUAW)

TUAW (the Unofficial Apple Weblog) recently reviewed the iPhone version of the SHUMobile application.  The review says in part: This app, though not yet perfect, has so much potential it’s mind boggling. Having been both a student and a teacher, … Continue reading

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SAN and Blackboard Upgrades Completed

This past weekend’s scheduled upgrades of the Storage Area Network (SAN) in Corrigan Hall and the Blackboard Learning System were completed successfully. The Blackboard channel in PirateNet is not yet updated to connect to the Blackboard Learning System, but users … Continue reading

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Summer IT Maintenance Scheduled August 10th – 18th

Summary: This year’s summer IT maintenance window is scheduled to take place August 10th through August 18th. Maintenance on IT systems will take place during this time. While most systems will be up most of the time during this period, … Continue reading

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Change Your Password Now

University IT Services (UITS) is in the final stages of implementing a new password management system. This new system will enable behind the scenes synchronization of the passwords of serveral systems, providing a better user experience as well as a … Continue reading

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Blackboard Email Addresses Updated

Faculty and student email addresses in the Blackboard Learning Management System have been updated to users’ long email addresses (of the form first.last@shu.edu). This enables better integration of Blackboard with faculty and student email. Steve Landry, CIO

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