Author Archives: Stephen Landry

About Stephen Landry

Stephen Landry, Ph.D., is the Chief Information Officer (CIO) at Seton Hall University. You can follow him on Twitter at: @landryst (https://twitter.com/landryst) His LinkedIn profile can be found at: www.linkedin.com/in/landryst/ and his EDUCAUSE profile can be found at: http://www.educause.edu/members/stephen-g-landry

Power disruption in Corrigan Hall data center; most SHU IT services affected.

Approximately 4:30 PM this afternoon University IT Services lost power in the data center in Corrigan Hall.  Most IT services were off line while Facilities worked to restore the power. A backup Web server in Presidents Hall was brought on … Continue reading

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Another Brief Blackboard Outage This Morning

Around 10:00 AM this morning the Blackboard Learning Management System experienced a brief outage.  The outage lasted approximately 5 minutes.  Blackboard Managed Hosting has determined the cause of this and yesterdays’ outages was a routing problem in their data center … Continue reading

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Brief Blackboard Outage This Morning

This morning around 9:45 AM the Blackboard Learning System experienced a brief outage lasting approximately 5 minutes.  Blackboard is investigating the cause of this outage. Steve Landry, CIO

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Disk Problems This Afternoon Affected Performance of Many IT Services

This afternoon beginning around 12:30 PM, one of the disk arrays in University IT Services data center experienced a failure.  The data center has redundant disk arrays, so no systems were down and no data was lost; however, many systems … Continue reading

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Press Release for SHU’s Lenovo ThinkPad Tablet Pilot Project

Today Seton Hall University and Lenovo each issued a press release on Seton Hall University’s Lenovo ThinkPad Tablet Pilot Project. The Lenovo ThinkPad Tablet is a tablet form factor computer with a 10″ screen (similar in size to an iPad) … Continue reading

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Brief PirateNet Outage This Morning

The University experienced an interruption to PirateNet services this morning beginning at approximately 9:30 AM.  Service was restored around 9:50 AM.  University IT Services is investigating the cause of this outage.

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Setonian Article on SHU Mobile Computing Program

Last week’s Setonian included an interesting article on the University’s Mobile Computing Program: http://www.thesetonian.com/news/shu-s-mobile-computing-program-becomes-topic-of-debate-1.2578927#.Tm9f5Wr5mSo While the students interviewed for the article overall had positive things to say about the program, the article suggests that the University needs to do a … Continue reading

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eCampus News Article on SHU Thinkpad Tablet Pilot Project

“The Apple iPad’s reign as higher education’s computer tablet of choice might be put to the test as Seton Hall University announced a pilot program that will put Android-based tablets—the iPad’s main rival—in the hands of 350 students and faculty … Continue reading

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Brief Wireless Problem This Morning

This morning around 11:30 AM Arts and Sciences, Fahey Hall, and Nursing experienced a brief wireless outage.  A wireless controller failed.  Services automatically switched to an alternate controller, but users in those buildings experienced a momentary wireless outage as a … Continue reading

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Intermittant Problems with SHU Web Site This Afternoon

This afternoon University IT Services (UITS) observed brief intermittent failures on the campus Web servers.  Because the University has redundant Web servers for the main SHU site (www.shu.edu) the Web site remained accessible during this time.  Some users may have … Continue reading

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Campus Internet Service Restored

Campus Internet service has been fully restored. Following Sunday’s hurricane the University’s Internet Service Provider experienced regional service outages.  This has resulted in poor Internet performance for the campus.  As of this morning, service has been fully restored.  University IT … Continue reading

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Today’s Problems With Campus Internet Connecton

Our campus Internet Service Provider (ISP) reports that they are having ongoing service issues following Sunday’s hurricane and the resulting widespread flooding and loss of power.  This is a regional problem affecting many telecommunication carriers and ISP’s from Virginia to … Continue reading

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IT Server Maintenance Scheduled Fri., July 1, 12:01 AM – 7:00 AM

NOTE: Most IT Services will be down early morning Friday, July 1st, from 12:01 AM through 7:00 AM for required system maintenance. The weekly maintenance window which would normally take place Sunday July 3rd, from 12:01 AM through 7:00 AM … Continue reading

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Planned Email Upgrade During August Maintenance Window

University IT Services is scheduling an upgrade to the Microsoft Exchange servers.  This upgrade will take place during the August maintenance window and will take approximately one day.  University faculty, staff, and administrators will not be able to access their … Continue reading

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Voice Mail System Upgrade Scheduled Late July

The campus voice mail system will be upgraded later this summer.  As part of this upgrade, voice mail will be down for approximately one day.  During the upgrade, voice mail will not pick up any incoming calls.  University IT Services … Continue reading

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Web Server Upgrades Scheduled July 5 – 13

This summer the campus Web servers will be upgraded.  Updates to the campus Web site will be suspended beginning Tuesday, July 5, in order to allow the Web site to be moved to the new servers.  Updates to the campus … Continue reading

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Storage Area Network Upgrade Successful

During this past weekend’s normal maintenance window (Sunday, 12:01 AM – 7:00 AM) University IT Services successfully upgraded the Storage Area Network in the data center, ahead of schedule.  This will reduce the outages that will occur later this summer … Continue reading

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Summer IT Maintenance Scheduled for August 10th – August 16th

This week University IT Services began scheduling maintenance on the data center. This year’s IT maintenance will begin at 12:01 EDT on Wednesday, August 10th, and will end at 11:59 PM EDT on Tuesday, August 16th. During this time, any … Continue reading

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Campus Network Issues This Afternoon Cause Intermittant Outages

This afternoon at approximately 1:15 PM the systems support team began seeing errors on the data center network.  This caused intermittent access problems for some users and services.  Systems affected included the campus Web site and the PirateNet portal.  Not … Continue reading

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Campus Internet Problems This Evening

This evening at approximately 6:45 PM that campus Internet connection was interrupted due to problems with the campus firewall.  This caused all campus services, including the Web page, email, PirateNet, and Banner, to be unavailable from off campus, and the … Continue reading

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Campus Internet Problem This Afternoon

This afternoon at approximately 11:45 AM the campus lost its connection to the Internet.  This caused all campus services, including the Web site, email, PirateNet, and Banner to be unavailable from off campus.  On campus users were unable to access … Continue reading

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PirateNet Down This Morning

This morning at approximately 9:00 AM PirateNet, that campus portal, began giving error messages to users when they logged on.  All PirateNet services were restored by approximately 11:30 AM. Steve Landry, CIO

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Be Aware – Data Breach at Epsilon May Result in Increased Phishing Attempts

This past weekend the email marketing firm Epsilon had a data breach that exposed the names and email addresses of their clients.  Epsilon’s clients included the College Board, TIAA-CREF, and many retail stores.  You may have already received notification from … Continue reading

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Sungard Announces Banner 9

Last October Seton Hall University upgraded the Banner administrative system to Banner 8.  While Banner 8 offers many new features, Sungard Higher Education has been working for the past year developing a new version.  Banner 9 was announced last week … Continue reading

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Piratenet Inactivity Lockout Reset

A recent upgrade to PirateNet inadvertently changed the time period after which a user’s PirateNet account is disabled for inactivity.  As a result, users who had not visited PirateNet in several months found their accounts disabled.  This issue has been … Continue reading

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