Author Archives: Stephen Landry

About Stephen Landry

Stephen Landry, Ph.D., is the Chief Information Officer (CIO) at Seton Hall University. You can follow him on Twitter at: @landryst (https://twitter.com/landryst) His LinkedIn profile can be found at: www.linkedin.com/in/landryst/ and his EDUCAUSE profile can be found at: http://www.educause.edu/members/stephen-g-landry

Java Update Causing Problems With Some IT Services

Summary:  On Tuesday, January 14, Oracle released Java Version 7 update 51. This version does NOT currently work with Banner INB. If you use Banner INB, please do NOT upgrade to Java 7 update 51 if prompted by your computer.  … Continue reading

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Winter IT Maintenance Window Is January 2 – 12, 2014

This is a reminder to the University community that the annual winter IT maintenance window is scheduled to begin Thursday, January 2nd at 12:01 AM and will end on Sunday, January 12th at 7:00 AM.  University IT Services will be … Continue reading

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Microsoft Office 365 Issues This Morning

University IT Services was notified around 10AM this morning that some students are unable to access their email and other Microsoft Office 365 services, including their SkyDrive files. Microsoft is working on restoring service. University IT Services will provide an … Continue reading

Posted in Email, Live@EDU, Microsoft | 4 Comments

Important Information for Lenovo Helix Users: Update Your Wireless Driver for Improved Network Performance

University IT Services has received reports that some students and faculty with the Lenovo ThinkPad Helix are experiencing problems connecting to the University’s wireless network. This seems to occur most frequently in areas of the residence halls, but IT Services … Continue reading

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Important IT Security Information: CryptoLocker Malware

A new and very dangerous form of malware has been seen on campus. Called CryptoLocker, it attempts to encrypt data on your computer and hold that data “ransom.” It spreads by email that contains a link to a site that … Continue reading

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Internet Service Outages This Morning

This morning around 10AM Level3, the University’s Internet Service Provider (ISP), began experiencing a regional “degradation of service” due to equipment failure in its NYC data center.  As a result, the University experienced a complete Internet outage from approximately 10:00 … Continue reading

Posted in Banner Project, Blackboard, Live@EDU, Network, Office365, Portal, Telecommunications, Updates | Leave a comment

Brief PirateNet Interruption This Afternoon

This afternoon at approximately 4:30 PM a vendor performing a routine upgrade to the network load balancer inadvertently disconnected the PirateNet (Banner Luminus) servers from the campus network. The “crash protection” page providing links to email, Blackboard and Banner Self … Continue reading

Posted in Banner Project, Blackboard, Office365, Portal, Telecommunications | Leave a comment

IT service interruptions this morning between 10:30 AM and 11:00 AM

This morning (Monday, September 23rd) between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As … Continue reading

Posted in Banner Project, Email, Live@EDU, Microsoft, Network, Portal, Telecommunications, Updates | Leave a comment

Reminder: Student Email Upgrade This Weekend

This is a reminder that student email will be upgraded this weekend.  Unlike the upgrade from Microsoft Live@EDU to Microsoft Office365, this upgrade will not require any service outage; student email will be available throughout the upgrade.  Some new features … Continue reading

Posted in Email, File Sharing, IT Goals, Live@EDU, Microsoft, Mobile Computing, Office365, Portal, Updates | Leave a comment

Reminder: Student Email Upgrade Scheduled This Weekend

This is a reminder to all students that the Microsoft Live@EDU email system will be upgraded this weekend to Microsoft Office365.  Student email will NOT be available during at least part of the upgrade.  The upgrade will begin on Saturday, … Continue reading

Posted in Email, IT Goals, Live@EDU, Microsoft, Mobile Computing | Leave a comment

IT Summer 2013 Maintenance Schedule

Each year University IT Services schedules major systems upgrades and maintenance in early August.  Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School.  University … Continue reading

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IT Systems Maintenance on June 2, 2013

University IT Services will be upgrading the network in the data center during the scheduled systems maintenance on Sunday morning, June 2, from 12:00 Midnight to 7:00 AM.  The campus network, University Web site, student email and the Blackboard Learning … Continue reading

Posted in Banner Project, Email, File Sharing, Mobile Computing, Network, Portal, Web | Leave a comment

Network Upgrades This Summer

University IT Services is upgrading the campus network this summer to ensure that everyone has secure and reliable access to this important service. Over the course of the summer the software and routing tables in all the building network switches … Continue reading

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PirateNet Problems This Afternoon (Fri., 4/26)

This afternoon around 3:00 PM routine maintenance on the PirateNet portal inadvertently caused some performance problems with the PirateNet servers.  Blackboard and email access were unaffected by this maintenance, but users saw some intermittent error messages when accessing other services, … Continue reading

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Technology Press Looks at Seton Hall’s Selection of the Lenovo ThinkPad Helix for Mobile Computing 2013

As previously announced, there are some exciting changes this year to the University’s Mobile Computing Program, providing state-of-the-art laptop computers to all faculty and undergraduate students. For the past six years faculty and students in business, science and honors programs … Continue reading

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Services During Sunday’s IT Maintenance Window (4/21/2013)

Summary:  University IT Services will be performing necessary maintenance in the University’s data center during this weekend’s maintenance period, Sunday, April 21, from 12 Midnight until 7 AM.  The campus network, SHU Web site, Blackboard and student email will not … Continue reading

Posted in Banner Project, Email, Microsoft, Portal, Updates | Leave a comment

Reminder: Please Report All IT Problems To The Technology Service Desk

All members of the University community are reminded that they should report any problems they encounter with Seton Hall University’s IT systems and services to the Technology Service Desk.  Problems can be reported by calling the Technology Service Desk at … Continue reading

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Oracle Portal Issue This Weekend

As previously reported, there were two systems outages over the weekend caused by a hardware failure in the data center.  Most IT Services were verified as being recovered following these outages.  Some users on campus reported this morning that they … Continue reading

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SAN Hardware Failure Caused Two Systems Outages This Weekend

The Storage Area Network (SAN) in the University’s data center in Corrigan Hall experienced a hardware failure on Friday, April 12.  This resulted in two system outages, the first on Friday, April 12, at 10:30 PM and the second earlier … Continue reading

Posted in Banner Project, Blackboard, Email, Network, Portal, Updates | Leave a comment

Lenovo ThinkPad Helix Selected for Mobile Computing 2013

Seton Hall University is pleased to announce that it has selected the Lenovo ThinkPad Helix as its device for Mobile Computing 2013.  The Lenovo ThinkPad Helix is a convertible Tablet / Ultrabook that runs Windows 8.  It looks and operates … Continue reading

Posted in Mobile Computing, Updates | 1 Comment

Some Brief Service Interruptions Following Yesterday’s SAN Upgrade

The University maintains two large NetApp Storage Area Networks (SANs) that hold the data for most University systems.  Sunday morning between 12:00 Midnight and 7:00 AM, NetApp upgraded the operating system for these SANs.  This upgrade will improve the speed … Continue reading

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Storage Area Network Upgrade This Morning – Some Upgrade Tasks Continuing

Sunday, March 24, 2012, 11:00 AM This morning during the normal weekly maintenance period beginning at midnight University IT Services upgraded the NetApp Storage Area Network in the University’s data center.  This will add speed and reliability to the University’s … Continue reading

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Intermittant Wireless Network Issue This Afternoon

This afternoon around 3PM there was a brief, intermittent wireless outage affecting some users.  One of the wireless controllers failed.  While there are multiple wireless controllers to provide redundancy, while one of the controllers was offline a some users were … Continue reading

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Associate Press Article on Teens’ Smartphone Use Mentions Seton Hall University

The Associated Press today released an article on smartphone use by teens, titled “More Youth Use Smartphones As Route to Web.”According to the article: A new report from the Pew Internet & American Life Project finds that 78 percent of … Continue reading

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Cause of Recent Network Outages Identified; Action Plan to Rectify the Problem is Being Implemented

Sunday, March 10, 7:00 PM Since last week’s network outages, University IT Services has worked with Cisco, VMware and IBM to determine the root cause of the outage and take steps to ensure it does not recur.  The team has … Continue reading

Posted in Network, Updates | Leave a comment