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Author Archives: Stephen Landry
IT Summer 2013 Maintenance Schedule
Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University … Continue reading
Posted in Banner Project, Blackboard, Email, File Sharing, Microsoft, Portal, Updates, Web
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IT Systems Maintenance on June 2, 2013
University IT Services will be upgrading the network in the data center during the scheduled systems maintenance on Sunday morning, June 2, from 12:00 Midnight to 7:00 AM. The campus network, University Web site, student email and the Blackboard Learning … Continue reading
Posted in Banner Project, Email, File Sharing, Mobile Computing, Network, Portal, Web
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Network Upgrades This Summer
University IT Services is upgrading the campus network this summer to ensure that everyone has secure and reliable access to this important service. Over the course of the summer the software and routing tables in all the building network switches … Continue reading
Posted in Network
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PirateNet Problems This Afternoon (Fri., 4/26)
This afternoon around 3:00 PM routine maintenance on the PirateNet portal inadvertently caused some performance problems with the PirateNet servers. Blackboard and email access were unaffected by this maintenance, but users saw some intermittent error messages when accessing other services, … Continue reading
Posted in Portal
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Technology Press Looks at Seton Hall’s Selection of the Lenovo ThinkPad Helix for Mobile Computing 2013
As previously announced, there are some exciting changes this year to the University’s Mobile Computing Program, providing state-of-the-art laptop computers to all faculty and undergraduate students. For the past six years faculty and students in business, science and honors programs … Continue reading
Posted in Mobile Computing
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Services During Sunday’s IT Maintenance Window (4/21/2013)
Summary: University IT Services will be performing necessary maintenance in the University’s data center during this weekend’s maintenance period, Sunday, April 21, from 12 Midnight until 7 AM. The campus network, SHU Web site, Blackboard and student email will not … Continue reading
Posted in Banner Project, Email, Microsoft, Portal, Updates
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Reminder: Please Report All IT Problems To The Technology Service Desk
All members of the University community are reminded that they should report any problems they encounter with Seton Hall University’s IT systems and services to the Technology Service Desk. Problems can be reported by calling the Technology Service Desk at … Continue reading
Posted in Updates
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Oracle Portal Issue This Weekend
As previously reported, there were two systems outages over the weekend caused by a hardware failure in the data center. Most IT Services were verified as being recovered following these outages. Some users on campus reported this morning that they … Continue reading
Posted in Updates
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SAN Hardware Failure Caused Two Systems Outages This Weekend
The Storage Area Network (SAN) in the University’s data center in Corrigan Hall experienced a hardware failure on Friday, April 12. This resulted in two system outages, the first on Friday, April 12, at 10:30 PM and the second earlier … Continue reading
Posted in Banner Project, Blackboard, Email, Network, Portal, Updates
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Lenovo ThinkPad Helix Selected for Mobile Computing 2013
Seton Hall University is pleased to announce that it has selected the Lenovo ThinkPad Helix as its device for Mobile Computing 2013. The Lenovo ThinkPad Helix is a convertible Tablet / Ultrabook that runs Windows 8. It looks and operates … Continue reading
Posted in Mobile Computing, Updates
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Some Brief Service Interruptions Following Yesterday’s SAN Upgrade
The University maintains two large NetApp Storage Area Networks (SANs) that hold the data for most University systems. Sunday morning between 12:00 Midnight and 7:00 AM, NetApp upgraded the operating system for these SANs. This upgrade will improve the speed … Continue reading
Posted in Updates
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Storage Area Network Upgrade This Morning – Some Upgrade Tasks Continuing
Sunday, March 24, 2012, 11:00 AM This morning during the normal weekly maintenance period beginning at midnight University IT Services upgraded the NetApp Storage Area Network in the University’s data center. This will add speed and reliability to the University’s … Continue reading
Posted in Uncategorized
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Intermittant Wireless Network Issue This Afternoon
This afternoon around 3PM there was a brief, intermittent wireless outage affecting some users. One of the wireless controllers failed. While there are multiple wireless controllers to provide redundancy, while one of the controllers was offline a some users were … Continue reading
Posted in Mobile Computing, Network
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Associate Press Article on Teens’ Smartphone Use Mentions Seton Hall University
The Associated Press today released an article on smartphone use by teens, titled “More Youth Use Smartphones As Route to Web.”According to the article: A new report from the Pew Internet & American Life Project finds that 78 percent of … Continue reading
Posted in Mobile Computing
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Cause of Recent Network Outages Identified; Action Plan to Rectify the Problem is Being Implemented
Sunday, March 10, 7:00 PM Since last week’s network outages, University IT Services has worked with Cisco, VMware and IBM to determine the root cause of the outage and take steps to ensure it does not recur. The team has … Continue reading
Posted in Network, Updates
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Campus Network Outage This Afternoon (Sat., March 9)
This afternoon (Saturday, March 9) at approximately 3PM the campus network again crashed. Cisco and VMware worked with University IT Services to identify and resolve the problem. The campus network and Internet services were restored around 6:30 PM. Resolution again … Continue reading
Posted in Network, Updates
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Some Residual Effects of Wednesday’s Campus Network Outage Are Being Addressed
While core services such as Wireless, Email, the SHU Web site, PirateNet, Banner and Blackboard have been stable following Wednesday’s network outage, some residual network problems remain and are being addressed. Several systems such as Voyager, Kronos and Eprint required … Continue reading
Posted in Network
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Campus Network Outage, Wed., March 6
This morning around 7AM the campus network crashed. All services were inaccessible. Since the network management tools were unable to work, network technicians had to manually work on the network to isolate the cause. By 1PM the source of the … Continue reading
Posted in Network
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Campus Firewall Upgrade POSTPONED
Update 2/22/2013, 5:30 PM: The campus firewall upgrade is being postponed due to scheduled campus activities. We are tentatively planning for the upgrade to occur over the Easter shutdown. An update to the community will be provided as soon as … Continue reading
Posted in Network, Updates
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Campus Firewall Replacement Scheduled; Internet Service Disruption Possible
Update 2/22/2013, 5:30 PM: The campus firewall upgrade is being postponed due to scheduled campus activities. We are tentatively planning for the upgrade to occur over the Easter shutdown. An update to the community will be provided as soon as … Continue reading
Posted in Network, Telecommunications, Updates
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Apple iOS 6.1.2 Now Available; Resolves Microsoft Exchange Syncing Problem
As noted in a previous post, Apple’s iOS 6.1 contains a known bug that can cause problems when syncing your Apple iPhone or iPad to your Microsoft Exchange calendar. Apple recently released iOS 6.1.2 which fixes this issue. All iPad … Continue reading
Posted in Email, Mobile Computing
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Update on the Cognos Project
Seton Hall University is implementing a new reporting suite of products, that includes Cognos as the reporting tool that will be used by most members of the University community. Cognos offers many new features for Banner report users, such as … Continue reading
Posted in Banner Project, Portal, Updates
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Banner Xtender Down This Morning
Thie morning (Wed., 2/13) Banner Xtender (also known as the Banner Document Management System, or BDMS) is offline for repairs. University IT Services is working with Ellucian to restore service. An update will be posted as soon as repairs are … Continue reading
Posted in Banner Project, Updates
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Internet Access Issues This Evening
This evening at 11:00 PM the campus Internet connection began experiencing intermittent problems. During this period some off campus users were not able to access campus services. The routers connecting the campus to our Internet Service Provider (ISP) were restarted … Continue reading
Posted in Network, Updates
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Problems Accessing MS Exchange Email Using iOS 6.1
There is a known bug with Apple devices (iPhones and iPads) running iOS 6.1 and connecting to MS Exchange email using ActiveSync. This bug causes excessive connectivity to the MS Exchange server, impacting performance for other users. It can also … Continue reading
Posted in Email, Microsoft, Updates
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