Summary: The University is experiencing problems with the MS Exchange servers. Approximately a third of faculty, staff and administrators on the South Orange Campus are currently without access to email. All faculty staff and administrators will experience intermittent email outages as we work to resolve this issue.
The campus Microsoft Exchange email system provides email services to faculty, staff and administrators. Last night at approximately 1AM, the campus Microsoft email server experienced a technical problem causing services to stop. All incoming and outgoing email was queued awaiting delivery. The servers were restarted this morning, and some email service was restored for the majority of MS Exchange users.
Unfortunately, one of the three file systems serving MS Exchange users on the South Orange Campus was corrupted during this incident. For this reason, about 500 MS Exchange email users on the South Orange Campus are still without email service. In addition, the ActiveSync that pushes email to users’ cell phones and other devices was in the affected file system, so for those users who can access their email, access is currently limited to MS Outlook or Outlook Web Access (a.k.a. “OWA”, or “Webmail”).
The University IT Services team is working with Microsoft support to restore the corrupted files. This is taking significantly longer than anticipated due to the size of the files, the time required to repair them, and the need to proceed carefully so as not to inadvertently lose any user’s email. At this time, IT Services and Microsoft believe the repair will be successful and no users’ email will be lost. In the meantime, all MS Exchange email users, including users at the Law School, will experience brief intermittent email service outages as Microsoft and IT Services work on the problem. Further updates will be posted as we have additional information.
Steve Landry, CIO